Customer Service Advisor

Pertemps Bond; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Pertemps Bond in Gloucester is seeking two Customer Service Advisors on a 3-month temporary basis to support a busy team during peak trading. The role is office-based, Monday to Friday, 8:30am-5:00pm, with a salary of £28,000 pro rata.

You will handle inquiries via phone and email, resolve issues, maintain accurate records, and collaborate with colleagues to ensure a high standard of customer service.

Qualifications

• Previous customer service experience is essential.
• Strong communication and interpersonal skills.
• Confident handling customer enquiries and resolving issues.
• Excellent organisational skills and attention to detail.
• Comfortable working in a fast-paced environment.
• Good IT skills and ability to learn new systems quickly.
• Positive, proactive and professional approach.
• Ability to work effectively both independently and as part of a team.
• Reliable and committed throughout the duration of the assignment.

Responsibilities

• Respond to customer enquiries via phone, email and other communication channels.
• Deliver exceptional customer service at all times.
• Resolve customer queries efficiently and professionally; process customer requests and update internal systems accurately.
• Liaise with internal departments to ensure customer issues are resolved promptly.
• Maintain accurate customer records and documentation.
• Escalate complex issues where required.
• Ensure customers are kept informed throughout the resolution process.
• Support the wider customer service team during peak trading periods.
• Contribute to a positive and customer-focused working environment.

Skills

Customer service

Communication skills

Interpersonal skills

Organisational skills

Teamwork

IT skills

Job description

Customer Service Advisor needed in Gloucester, Salary: £28,000 Pro Rata, Job Type: Full-time, Temporary (3 Months), Working Hours: Monday to Friday, 8:30am - 5:00pm, Office Based.

Fantastic opportunity to join a well-established business during a busy peak trading period, providing exceptional customer service and support to customers across multiple channels.

Job Description

We are currently recruiting for 2 Customer Service Advisors to join a busy customer service team on a 3-month temporary basis. This role will play a key part in supporting the business through a peak trading period, ensuring customers receive a professional, efficient and positive experience.

Working within a fast-paced environment, you will be responsible for handling customer enquiries, resolving issues and maintaining excellent levels of customer service while working closely with colleagues across the business.

Role and Responsibilities

• Respond to customer enquiries via phone, email and other communication channels
• Deliver exceptional customer service at all times
• Resolve customer queries efficiently and professionallyProcess customer requests and update internal systems accurately
• Liaise with internal departments to ensure customer issues are resolved promptly
• Maintain accurate customer records and documentation
• Escalate complex issues where required
• Ensure customers are kept informed throughout the resolution process
• Support the wider customer service team during peak trading periods
• Contribute to a positive and customer-focused working environment

About You

• Previous customer service experience is essential
• Strong communication and interpersonal skills
• Confident handling customer enquiries and resolving issues
• Excellent organisational skills and attention to detail
• Comfortable working in a fast-paced environment
• Good IT skills and ability to learn new systems quickly
• Positive, proactive and professional approach
• Ability to work effectively both independently and as part of a team
• Reliable and committed throughout the duration of the assignment

What is on Offer

• Salary equivalent to £28,000 per annum
• 3-month temporary assignment
• Immediate opportunity to join a busy and supportive team
• Monday to Friday, 8:30am - 5:00pm
• Office-based role in Gloucester
• Opportunity to gain valuable experience within a well-known business
• Friendly and collaborative working environment