Customer Service Administrator

Team4rec; Glasgow; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Team4rec is seeking a Customer Service Administrator for an ongoing temporary contract. The role is based in Motherwell, with 2–3 days of initial training on-site, after which remote work is possible. Hours are Monday to Friday, 9am–5pm, and you must be able to commute or drive to the location.

You will support the team with delivery-location compliance and order verification. The ideal candidate has strong administrative experience, telephone communication skills, and proficiency in Excel and

Qualifications

• Experienced administrator with telephone communication
• Proficient in Excel and Outlook
• Familiar with VLOOKUPs, conditional lists and conditional formatting

Responsibilities

• Support the team with daily tasks including checking compliance of delivery locations
• Review orders and verify accuracy of locations
• Monitor internal systems to track deliveries, issues or concerns
• Escalate or report concerns regarding delivery locations to team members

Skills

Excel

Outlook

VLOOKUPs

Conditional lists

Conditional formatting

Process management

Initiative & multitasking

Tools

Excel

Job description

I am recruiting for a Customer Service Administrator to join my client on an ongoing temporary contract with an immediate start. The offices for this position are based in Motherwell, North Lanarkshire and you must be able to get here for 2-3 days training within your first week. After initial training has been conducted you are then able to work from home. This role will be supporting the client with administrative duties on a project they have ongoing. The hours of work are Monday to Friday 9am - 5pm. You must drive or be able to commute locally for this location.

Responsibilities

• On a day to day basis you will be supporting the team with tasks such as checking compliance of delivery locations.
• Reviewing orders and identifying the accuracy of locations.
• Reviewing internal systems to keep on top of deliveries, issues or concerns.
• Reporting in with members of the team with any concerns regarding any delivery locations.

Qualifications

To be considered for this role you must be an experienced administrator who is also confident being on the telephone as you will actively contact internal members of staff as well as:

Required Skills

• Working knowledge of Excel, and Outlook.
• Experience or knowledge of using:
• Vlookups
• Conditional lists
• Conditional formatting
• Experience of managing processes.
• Ability to work in a logical and methodical manner.
• Ability to use own initiative and effectively manage several tasks at one time.

Pay range and compensation package

Ongoing temporary contract with an immediate start.