Customer Service Administrator

Staffline; Motherwell; On-site; GBP 22,000 - 26,000; Full time

Job summary

Brightwork Ltd have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire. This is a full-time role based on-site at their busy office, with hours Monday to Friday during business hours.

The successful candidate will support the administration team by processing information, generating reports, and acting as a main point of contact for the department, while maintaining accuracy and compliance with internal processes.

Qualifications

• Previous Customer Service experience and strong Administrative skills including Excel.
• Excellent customer service skills and ability to juggle enquiries whilst using internal systems.
• Experience working with databases and running reports from these.
• Ability to work well under pressure and pick up new systems/processes quickly.

Responsibilities

• Accurately processing and uploading information onto internal databases whilst maintaining compliance standards.
• Dealing with high volume of information and requests and ensuring they are processed in line with SLA's.
• Keeping on top of busy workload, prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account queries/issues.

Skills

Customer service experience

Administrative skills

Ability to work under pressure

Tools

Excel

Databases

Job description

Brightwork have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire.

This is a full time role based on site at their busy office - Hours of work will be Monday to Friday business hours.

Working within their busy offices, the successful candidate will join the team in providing key support to their administration team.

Duties will include:

• Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
• Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's
• Keeping on top of busy workload, prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account queries /issues

The ideal candidate will have:

• Previous Customer Service experience and strong Administrative skills including Excel.
• Excellent customer service skills and ability to juggle enquiries whilst using internal systems
• Experience working with databases and running reports from these
• Ability to work well under pressure and pick up new systems/processes quickly

The successful candidates will be required to hold a current Level 1 Disclosure Scotland or be willing to apply for one.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.