Customer Administrator

Search Consultancy LTD; City of Edinburgh; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free parking

Office-based role

Job summary

Search Consultancy LTD is recruiting multiple Customer Administrators based at South Gyle for long-term temporary contracts, with a Monday–Friday 9:00–17:00 schedule and free parking. Roles are office-based, salary paid as £13.50 per hour plus holiday pay.

Responsibilities include processing customer and advisor requests on investment platforms, ensuring SLA compliance, resolving queries, updating records, and identifying process improvements.

Qualifications

• Back-office administration or processing experience, preferably within Financial Services.
• Experience with ISA/SIPP & bonds advantageous but not essential.
• Excellent communication skills (written & verbal).
• Excellent organisational skills and attention to detail with ability to manage a busy workload.
• Experience working to targets, deadlines or SLA's.
• Solid IT skills including Word & Excel.

Responsibilities

• Processing customer and advisor requests through the company's investment platforms & internal systems.
• Ensuring requests are completed correctly in line with SLA's & timescales.
• Investigating and resolving queries & issues, coordinating with internal teams.
• Updating customer details on internal systems.
• Identifying areas for process improvements on administration processes.

Skills

Communication skills

Organisational skills

Attention to detail

Targets/SLA experience

IT skills (Word & Excel)

Tools

Word

Excel

Job description

Customer Administrators | multiple roles available

Based at South Gyle | Fully office-based roles with free parking

Full-Time roles | Monday to Friday | 9:00am to 5:00pm

Long-Term temporary contracts | initial contracts until end of May 2027 with strong potential to be extended & may become permanent

Pay rate of £13.50 per hour + holiday pay

Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Administrators to provide back office Administration support to their customer operations.

PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.

The successful candidates will be responsible for the following:

• Processing both customer and advisor requests through the company's investment platforms & internal systems
• Ensuring requests are completed correctly in line with SLA's & agreed timescales
• Investigating & resolving queries & issues, working with internal teams where required
• Updating customer details & information on the company's internal systems
• Identifying areas for process improvements on Administration processes

In order to be considered for these roles your skills and experience should include:

• Previous experience of providing back-office administration or processing - preferably within Financial Services
• Any candidates with the above experience including working with or exposure to ISA's, SIPP's & bonds would be advantageous, however this is not essential
• Excellent communication skills, both written and verbal
• Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
• Experience of working to targets, deadlines or SLA's
• Solid IT skills, including the use of Word & Excel

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age