Customer Service Administrator

Office Angels; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Private medical

Pension

Training & development

Wellbeing program

Team environment

Job summary

Office Angels is seeking a Customer Service Advisor (Financial Services) to join their Glasgow team. You will support a portfolio of clients, manage queries to resolution, and maintain high service standards in a professional, office-based environment.

The role offers a Monday to Friday, 9:00am–5:00pm schedule, with a base salary of £24,500 plus commission. Training and wellbeing benefits are provided as part of a supportive team ethos.

Qualifications

• Experience in customer service or client-facing administrative role.
• Strong communication skills with a professional, confident approach.
• Highly organised with the ability to manage multiple priorities.
• A proactive, solutions-focused mindset.
• Comfortable working in a fast-paced, structured environment.
• Experience within financial services would be advantageous.

Responsibilities

• Acting as a key point of contact, building trusted relationships with clients.
• Managing queries from initial contact through to resolution in a timely, professional manner.
• Working closely with internal teams and external partners to keep processes running smoothly.
• Providing clear updates and confidently managing expectations.
• Delivering a consistently high standard of service across all interactions.
• Maintaining accurate records and supporting overall team performance.

Skills

Customer service

Client-facing

Communication

Organised

Multi-tasking

Problem solving

Job description

Customer Service Advisor (Financial Services)

Location - Glasgow (North)

Salary - £24500 + commission

Hours - Monday - Friday | 9:00am - 5:00pm (Office-based)

The Opportunity

Do you enjoy building strong working relationships and delivering a high level of service in a fast-paced environment? Are you someone who takes ownership and thrives on resolving queries from start to finish?

Office Angels are delighted to be working with a long-standing and valued client within the financial services sector to recruit a Customer Service Advisor to join their Glasgow team.

This opportunity will see you supporting a portfolio of clients, managing queries through to resolution, and ensuring a smooth, professional service at every stage. You'll play a key role in maintaining strong relationships and delivering consistently high standards.

What You'll Be Doing

• Acting as a key point of contact, building trusted relationships with clients
• Managing queries from initial contact through to resolution in a timely, professional manner
• Working closely with internal teams and external partners to keep processes running smoothly
• Providing clear updates and confidently managing expectations
• Delivering a consistently high standard of service across all interactions
• Maintaining accurate records and supporting overall team performance
• Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy

About the Company

Our client is a well-established and respected organisation within the financial services sector and a long-term partner of Office Angels. They are known for their professional approach, strong team culture, and commitment to developing their people.

What's in It for You?

• Private medical cover & death in service (post-probation)
• Pension scheme
• Ongoing training and support towards professional qualifications
• Wellbeing support and employee benefits platform
• A collaborative, supportive team environment

About You

• Experience in customer service or a client-facing administrative role
• Strong communication skills with a professional, confident approach
• Highly organised with the ability to manage multiple priorities
• A proactive, solutions-focused mindset
• Comfortable working in a fast-paced, structured environment
• Experience within financial services would be advantageous

Ready to Take the Next Step?

If you're looking for a role where you can build strong relationships, take ownership, and develop your career in a professional environment, this could be a great fit.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.