Customer Service Administrator

Office Angels; Doncaster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Permanent role

Job summary

Office Angels in Doncaster is seeking a Customer Service Administrator for a full-time, permanent role. The position offers a salary of £30,000 per annum with excellent benefits and a Monday-Thursday 8:00–17:00, Friday 8:00–16:30 schedule.

In this role you will deliver after-sales support, process orders and quotations, and coordinate schedules to ensure timely delivery of products and services. You will work with internal teams to resolve issues and maintain accurate customer records.

Qualifications

• Experience in customer service or administrative roles.
• Manufacturing/engineering/technical environment experience is advantageous.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office applications & ERP/MRP systems.

Responsibilities

• Deliver first-class after-sales support via telephone and email.
• Process customer orders and quotations within agreed timeframes.
• Coordinate schedules and liaise with internal teams to ensure smooth deliveries.
• Maintain and update company databases with customer information and case details.
• Identify root causes of customer concerns and support effective solutions.
• Refer complex cases to senior management for guidance and resolution.
• Monitor progress of returns and warranty claims and close cases efficiently.
• Prepare reports on complaints, returns activity, warranty performance and response metrics.

Skills

Customer service

Administration

Microsoft Office

ERP / MRP systems

Tools

ERP / MRP systems

Microsoft Office

Job description

Customer Service Administrator

Doncaster
£30,000 per annum + excellent benefits
Full-Time | Permanent

Our client, a well-established organisation based in Doncaster, is looking to recruit a Customer Service Administrator to join their team on a full-time, permanent basis.

Working Hours:

• Monday to Thursday: 8:00am to 5:00pm
• Friday: 8:00am to 4:30pm

The Role

As a Customer Service Administrator, you will play a key role in delivering an excellent after-sales experience, ensuring customer enquiries are handled professionally and efficiently from initial contact through to resolution. The role will also involve supporting day-to-day sales administration activities, including processing orders, preparing quotations and coordinating schedules.

Duties and Responsibilities

• Deliver first-class support to customers by handling after sales enquiries via telephone and email.
• Assist customers with a range of issues including product concerns, repairs, replacements, returns and warranty-related matters.
• Keep customers informed throughout the resolution process, ensuring communication is accurate, professional and timely.
• Process customer orders and quotations, ensuring all information is accurate and completed within agreed timeframes.
• Coordinate schedules and liaise with internal teams to support the smooth delivery of products and services.
• Maintain and update company databases and internal systems with relevant customer information and case details.
• Work closely with internal teams to identify the root cause of customer concerns and help drive effective solutions.
• Arrange and oversee remedial actions, including coordinating repairs and replacement products where necessary.
• Refer more complex or sensitive cases to senior management for further guidance and resolution.
• Monitor the progress of returned items and warranty claims, ensuring cases are concluded efficiently.
• Compile and analyse after-sales data, producing reports on customer complaints, returns activity, warranty performance and response metrics.

The Successful Candidate

• Previous experience within a customer service and/or administrative role is essential.
• Experience within a manufacturing, engineering or technical environment would be highly advantageous.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office applications & ERP / MRP systems.

What's on Offer

• Competitive salary of £30,000 per annum.
• Excellent benefits package.
• Permanent, full-time opportunity.
• Friendly and supportive working environment.
• Opportunity to join a successful and growing business.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

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