Administration Advisor

Insurance Services Ltd; Glasgow; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Death in Service

Private Medical Cover

Generous annual leave

Insurance qualifications programme

Job summary

Paton’s Insurance, based in Glasgow, is seeking an Administrator to manage all administration tasks for internal teams and ensure high standards in customer service. The role focuses on document-driven work with meticulous attention to detail and collaboration within a supportive team.

Key responsibilities include maintaining company standards, assisting other teams to meet targets, and adhering to FCA guidelines and internal processes.

Qualifications

• Experience in administration and customer service.
• Excellent attention to detail in document processing.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure individual and company standards are achieved.
• Provide support to other teams to help achieve Company targets.
• Lead by example, be part of an active team.
• Provide an excellent level of Customer Service, administering policies in connection with customer & internal requirements.
• Follow internal and regulatory processes.
• Adhere to FCA rules and guidelines.

Skills

Communication skills

Attention to detail

Teamwork

IT systems

Job description

Glasgow Office – Competitive Salary + Excellent Benefits

The Role

Are you experienced in Administration and take personal ownership of all aspects of the customer’s needs to provide the best customer journey?

We’re looking for an Administrator to join our team in our Glasgow office. You will plan & process all administration jobs for our internal teams, ensuring individual and company service standards are achieved. This is a varied, document focused role where attention to detail is key.

Key Responsibilities

• Ensure individual and company standards are achieved.
• Provide support to other teams to help achieve Company targets.
• Lead by example, be part of an active team.
• Provide an excellent level of Customer Service, administering policies in connection with customer & internal requirements.
• Follow internal and regulatory processes.
• Adhere to both Company and FCA rules and guidelines.

The Company

Opening its doors in 1957, Paton’s Insurance has been synonymous with servicing our client’s needs for many years.

Here at Paton’s, we strive to offer Insurance policies that meet our client’s needs at a price they are happy with. We put our customer at the forefront of everything we do with the sole objective of making insuring their vehicles as easy as possible.

The Benefits

• Competitive annual salary (negotiable based on experience).
• Death in Service plan (after probationary period).
• Private Medical Cover (after probationary period).
• Generous annual leave entitlement increasing after 2 years continuous service.
• Friendly and supportive environment.
• Supported insurance qualifications programme.

The Person

• Insurance experience would be an advantage.
• Strong communication skills, both written and verbal.
• Able to work well independently and as part of a team.
• Excellent attention to detail and confident with various IT systems.
• Collaborate with internal colleagues being able to resolve complex queries and policy issues.