Business Support Administrator

SimplyBiz PLC; Hamilton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Full training provided

Career progression

Supportive team

Impact in financial services

Job summary

SimplyBiz PLC invites applications for a Business Support Administrator based in Hamilton. This permanent full-time role supports UK financial advisory firms, delivering accurate administrative and operational tasks with a high standard of service.

You'll join a friendly team, receive full training including study support for a relevant professional qualification, and gain valuable early-career exposure to the financial services sector in a growing organisation.

Qualifications

• Strong customer service skills with a professional and friendly approach.
• Previous administrative experience gained through work, education, volunteering or placements.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organisational skills and ability to manage multiple tasks.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work both independently and as part of a team.
• Positive attitude and willingness to learn.
• Right to work in the UK without the need for future sponsorship.

Responsibilities

• Provide administrative support across a range of business and compliance services.
• Manage and update client records, ensuring information is accurate and up to date.
• Respond to client enquiries by phone and email, providing a professional and helpful service.
• Complete background checks, including fit and proper, criminal record and credit checks.
• Produce reports and maintain documentation to a high standard.
• Support the preparation of client correspondence and business documentation.
• Assist with data collection, reporting and record management activities.
• Work closely with colleagues to ensure client requests are completed within agreed service levels.
• Develop strong working relationships with clients and internal stakeholders.
• Identify opportunities to improve processes and enhance the client experience.

Skills

Customer service

Administrative experience

MS Office

Communication skills

Attention to detail

Organisational skills

Right to work in the UK

Tools

CRM systems

Job description

Business Support Administrator

Department: BSU

Employment Type: Permanent - Full Time

Location: Hamilton

Reporting To: Business Support Manager

Description

Looking for a role where you can develop valuable business skills, build a professional career and learn about the financial services industry?

We're looking for a Business Support Administrator to join our team. This is an excellent opportunity for a recent college or university leaver, or someone looking to build a new career in a professional services environment.

No previous financial services experience is required. What matters most is your willingness to learn, strong attention to detail, excellent customer service skills and a positive, professional approach. In return, we'll provide training, support and opportunities to develop your career within a growing and respected business.

Role Overview

You’ll provide administrative and operational support to financial advisory firms across the UK. Working as part of a friendly and supportive team, you’ll help ensure important business processes are completed accurately and efficiently while delivering a high standard of service to our clients.

Why join us?

• Competitive salary and benefits package for an entry level position
• Full training provided including study support for a relevant professional qualification
• Career development and progression opportunities
• Supportive and collaborative team environment
• Opportunity to make a meaningful impact in the financial services industry

Role Responsibilities:

• Provide administrative support across a range of business and compliance services.
• Manage and update client records, ensuring information is accurate and up to date.
• Respond to client enquiries by phone and email, providing a professional and helpful service.
• Complete background checks, including fit and proper, criminal record and credit checks.
• Produce reports and maintain documentation to a high standard.
• Support the preparation of client correspondence and business documentation.
• Assist with data collection, reporting and record management activities.
• Work closely with colleagues to ensure client requests are completed within agreed service levels.
• Develop strong working relationships with clients and internal stakeholders.
• Identify opportunities to improve processes and enhance the client experience.

What you'll need to succeed:

Essential requirements

• Strong customer service skills with a professional and friendly approach.
• Previous administrative experience gained through work, education, volunteering or placements.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organisational skills and ability to manage multiple tasks.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work both independently and as part of a team.
• Positive attitude and willingness to learn.
• Right to work in the UK without the need for future sponsorship.

Desirable requirements

• Experience working in an office, customer service or administrative environment.
• Interest in financial services, compliance or professional services.
• Experience dealing with customers by phone and email.
• Knowledge of CRM or database systems.
• Desire to work towards professional financial services qualifications.

Your approach to work

• Takes pride in producing accurate, high-quality work.
• Is organised and able to manage competing priorities.
• Enjoys helping people and delivering excellent customer service.
• Learns quickly and is keen to develop new skills.
• Brings a positive and professional attitude to everything you do.
• Works collaboratively and supports colleagues when needed.
• Is curious, proactive and comfortable asking questions.
• Demonstrates integrity, accountability and attention to detail.

This is a fantastic opportunity to gain exposure to the financial services sector, develop sought-after professional skills and build a rewarding long-term career within a supportive and growing organisation.

Important to know

Location:

This is a hybrid role - you'll work with the team in our Glasgow office on Stanley Boulevard (G72) three times each week. We've got free parking and are located close to the motorway for easy access. We're also a short walk from Hamilton West railway station.

Right to Work:

Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.