Customer Service Administrator

Equals One Ltd; Ferryhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run retail business in Ferryhill is seeking a Customer Service Administrator to support clients through their purchasing journey. This includes managing inquiries, processing orders, and resolving customer issues. Ideal candidates will have strong communication skills and previous customer service experience. The role allows for full-time or part-time hours, offering a competitive hourly rate of approximately A£14. Join a supportive team and contribute to high-quality customer service.

Benefits

Competitive hourly rate

Flexible working options

Supportive team environment

Skill development opportunities

Qualifications

• Experience in a customer service or administrative role is preferred.
• Strong written and verbal communication skills are essential.
• High attention to detail required.

Responsibilities

• Manage customer enquiries through various channels.
• Provide accurate information on products and orders.
• Process customer orders and maintain records.
• Resolve customer issues promptly and professionally.
• Liaise with internal teams for order fulfilment.

Skills

Customer service experience

Strong communication skills

Attention to detail

IT systems proficiency

Proactive approach

Flexible work attitude

Teamwork

Job description

Customer Service Administrator

Location: Darlington Showroom (primarily office based)

Salary: circa A£14 per hour dependent on experience

Hours: Full-time or part-time considered (includes some weekend working)

About Seymour's Home

Seymour's Home is an established, independent family business founded in 1953, with a long‑standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.

As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour's Home is known for.

Role overview

The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support.

You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.

Responsibilities

• Managing customer enquiries via email, telephone, live chat and social media channels
• Providing clear and accurate information on products, orders, deliveries and returns
• Processing customer orders and maintaining accurate records
• Resolving customer issues in a professional and timely manner
• Handling complaints calmly and working to achieve positive outcomes
• Liaising with warehouse and showroom teams to ensure smooth order fulfilment
• Supporting shipping, deliveries and logistics administration
• Assisting with picking and packing orders during busy periods when required
• Following internal procedures while also contributing ideas to improve customer service processes

Ideal candidate

We are looking for a reliable and organised individual with a genuine passion for customer service.

Required skills and experience

• Previous experience in a customer service or administrative role (retail, online or e‑commerce experience beneficial but not essential)
• Strong communication skills, both written and verbal
• A high level of attention to detail and accuracy
• Confidence using IT systems and online platforms
• A proactive and flexible approach to work
• The ability to manage your own workload while supporting the wider team
• A friendly, professional and customer‑focused attitude

What we offer

• Competitive hourly rate of approximately A£14 per hour
• Full‑time or part‑time working options available
• A supportive and welcoming team environment
• A varied role with day‑to‑day responsibility and involvement
• Opportunity to develop skills within a growing business

To apply, please submit your latest CV.