Customer Service Administrator

Confidential; Essex; On-site; GBP 17,000 - 21,000; Full time

Job summary

Confidential, based on the outskirts of Chelmsford, is recruiting a Temporary Customer Service Administrator to join a friendly and fast-paced team. This is a full-time temporary position, Monday to Friday, working 8 hours a day between 8:00am - 5:00pm.

The role pays up to £12.71 per hour and is expected to continue for the remainder of the year. You will handle calls and emails, update databases, draft letters, and provide admin support between two departments.

Qualifications

• Previous customer service or administration experience.
• Confident communicator with a professional approach.
• Ability to work in a high-volume, fast-paced environment.
• Strong attention to detail and accuracy.
• Proficient with Microsoft Office and internal systems.

Responsibilities

• Handle incoming customer calls and email enquiries.
• Update internal databases and Excel spreadsheets.
• Draft letter correspondences.
• Monitor ticket responses and diary management.
• Provide administrative support between two departments.

Skills

Customer service experience

Administration experience

Confident communicator

High-volume environment

Attention to detail

Proactive and team-focused

Tools

Microsoft Office

Job description

A client of ours based on the outskirts of Chelmsford are recruiting a Temporary Customer Service Administrator to join their friendly and fast-paced team ASAP. This is a full-time temporary position, Monday to Friday, working 8 hours a day between 8:00am - 5:00pm, and paying up to 12.71 per hour. The assignment is expected to continue for the remainder of the year.

This is a great opportunity for someone who enjoys a busy environment, is confident speaking with people, and is tech-savvy with strong organisational skills.

Due to the location, you must be a driver, as the site is not accessible via public transport.

Your key duties in this Customer Service Administrator role will include but are not limited to:

• - Handling incoming customer calls and email enquiries
• - Updating internal databases and Excel spreadsheets
• - Drafting letter correspondences
• - Monitoring ticket responses
• - Diary management
• - Providing administrative support and document preparation between two different departments

Skills and Experience required to be considered for this role:

• - Previous customer service or administration experience
• - Confident communicator with a positive and professional approach
• - Comfortable working in a high-volume, fast-paced environment
• - Good attention to detail and accuracy
• - Confident using Microsoft Office, internal systems, and technology generally
• - A proactive and team-focused attitude