Temp Customer Service Coordinator

Confidential; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Confidential is seeking a dedicated Customer Service Coordinator for a temporary assignment in London, close to Tower Bridge. The role is office-based, full-time (40 hours per week), and pays £14.42 per hour.

Key duties include processing orders across multiple customer segments, responding to queries, meeting daily cut-off times, and updating invoices and price lists. AX experience is desirable.

Qualifications

• Excellent communication skills essential.
• High accuracy in data entry and attention to detail.
• Proficiency with MS Word, Excel and Outlook.
• Experience with AX or similar ERP system preferred.

Responsibilities

• Process orders from Private Customers, On-Trade, Trade, Catering & Hospitality, and Sales Team.
• Respond to customer service queries professionally and courteously.
• Ensure orders meet daily cut-off times.
• Monitor and manage orders placed on the company website; update invoices and credit notes.

Skills

Excellent communication

Data entry accuracy

MS Word

MS Excel

MS Outlook

AX

Tools

AX

Job description

Temporary Customer Service Coordinator
Start Date: September
End Date: December

Working hours: Full-time office based working 40 hours per week

Pay rate: £14.42ph

Location: Close to Tower Bridge

Our client, a leading organisation in the Food and Beverage industry, is seeking a dedicated and enthusiastic Customer Service Coordinator to join their dynamic team. This temporary position offers a chance to contribute to a vibrant workplace.

Key Responsibilities:

• Processing orders received from various customer segments, including Private Customers, On-Trade, Trade, Catering & Hospitality, and the Sales Team
• Responding to customer service queries with professionalism and care
• Ensuring orders are processed to meet daily cut-off times
• Monitoring and managing orders placed on the organisation's website
• Updating invoices and credit notes accurately and promptly

Specific Duties:

• Efficiently processing customer orders directly or through the Sales Team
• Handling customer call-off requests for stock held in storage
• Taking ownership of customer complaints and documenting resolutions
• Releasing website orders and updating customer price lists
• Arranging collections for returns and processing invoices
• Supporting the Sales Team with various administrative tasks

Essential Requirements:

• Excellent communication skills
• Proficiency in data inputting, with a keen attention to detail
• Proficiency in Microsoft Word, Excel, and Outlook
• Experience with AX