Temporary Customer Service Adviser

Allscreens Nationwide Ltd; Cheadle; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Holiday pay

Office in Cheadle

Job summary

Allscreens Nationwide Ltd in Cheadle is seeking a Customer Experience Support Adviser to join our temporary team. You will handle customer enquiries by phone and email, assist with order amendments, delivery updates and stock queries while keeping records accurate in our internal system.

The role requires strong communication, attention to detail and the ability to multitask in a busy environment. Immediate availability and access to the office in Cheadle are preferred, with a competitive hourly

Qualifications

• Experience in customer service or administration.
• Excellent written and verbal communication.
• Comfort communicating with customers by phone.
• Strong attention to detail and accuracy.
• Good IT skills and quick learning of new systems.
• Proactive and organized, able to prioritise a busy workload.
• Experience within a B2B customer service environment would be advantageous.
• Immediately available for work and able to get to the office in Cheadle.

Responsibilities

• Handle customer enquiries via phone and email.
• Support customers with order amendments and delivery updates.
• Answer stock availability queries and general account enquiries.
• Maintain accurate records in the internal system.
• Collaborate with the wider team to resolve requests.

Skills

Customer service

Phone & email

Attention to detail

Multitasking

B2B experience

Job description

This is a well-established organisation based in Cheadle, and they are looking to bring in temporary support for their busy Customer Experience team. Operating within a fast-paced environment, they pride themselves on delivering an excellent service to their business customers and maintaining strong relationships with clients.

Your new role

As a Customer Experience Support Adviser, you will be responsible for handling a variety of customer enquiries via both phone and email. You will support customers with order amendments, delivery updates, stock availability queries and general account enquiries.Working closely with the wider team, you will ensure customer requests are resolved efficiently while maintaining accurate records on the internal system. This is a varied role requiring strong communication skills, attention to detail and the ability to manage multiple tasks throughout the day.

What you'll need to succeed

• Previous experience in a customer service, customer support or administration role.
• Excellent communication skills, both written and verbal.
• Confidence speaking with customers over the phone and handling email correspondence.
• Strong attention to detail and accuracy when processing information.
• Good IT skills and the ability to learn new systems quickly.
• A proactive and organised approach with the ability to prioritise a busy workload.
• Experience within a B2B customer service environment would be advantageous.
• Immediately available for work and can get to the office in Cheadle

What you'll get in return

• Immediate temporary opportunity with a reputable business.
• Friendly and supportive team environment.
• Valuable experience within a customer-focused organisation.
• Opportunity to develop your customer service and administrative skills within a busy commercial environment.
• Competitive hourly rate of £13 per hour plus holiday pay and weekly pay through Hays.