Customer Service Administrator

Re-Recruitment-Group; Cheltenham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Weekly pay until a permanent contract.

Quick start.

Parking onsite.

Permanent opportunity.

Job summary

COMPANY NAME: Not disclosed is seeking a Customer Service Administrator in Cheltenham to join the team on a temporary to permanent basis. You will handle customer inquiries via phone and email, process orders, and support general administration with a focus on delivering excellent service.

Role requires confident communication, strong organisation, and proficiency with Microsoft Office and order-processing software.

Qualifications

• Excellent communication skills with a confident phone manner.
• Organised and detail-oriented, ability to manage multiple tasks.
• Customer-focused with a positive attitude and commitment to great service.
• IT skills and comfortable using Microsoft Office and order-processing software.

Responsibilities

• Customer Support: Act as the first point of contact for customers through phone and email, offering clear and timely responses to questions or issues.
• Order Handling: Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
• Problem Solving: Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
• Team Assistance: Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.

Skills

Excellent communication

Organised & detail-oriented

Customer-focused

IT skills

Microsoft Office

Order-processing software

Team player

Tools

Microsoft Office

Order processing software

Job description

We have a great opportunity for a longstanding client of ours, located In Cheltenham who are looking for a Customer Service Administrator to join their team on a temporary to permanent basis. They are looking for someone who's available for an immediate, quick start basis. You will be confident speaking with customers and clients via phone and email, experience off processing customer orders and general administration. You'll be part of the team providing excellent customer service to customers and clients. With a salary of £12.77 working 37.5 hours a week, this is a great opportunity.

Benefits:

• Weekly pay until a permanent contract.
• Quick start.
• Parking onsite.
• Permanent opportunity.

Roles and Responsibilities of the Customer Service Administrator:

• Customer Support:Act as the first point of contact for customers through phone and email, offering clear and timely responses to questions or issues.
• Order Handling:Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
• Problem Solving:Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
• Team Assistance:Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.

Skills and Attributes of the Customer Service Administrator:

• Excellent Communication Skills– Confident and professional phone manner.
• Organised & Detail-Oriented– Able to manage multiple tasks efficiently.
• Customer-Focused– A positive attitude with a commitment to great service.
• IT Skills– Comfortable using Microsoft Office and order-processing software.
• Team Player– Works well with colleagues and contributes to a supportive work environment.

PS4