Service Administrator

Office Angels; Chelmsford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Full training and development

Career progression opportunities

Friendly team environment

Increasing annual leave

Immediate interviews

Job summary

Office Angels in Chelmsford is seeking a Service Desk Support Coordinator to join a busy team on a temporary-to-permanent basis. You will manage customer requests, own tickets through resolution, and coordinate scheduling for operational teams in a fast-paced environment.

The role offers training, development, and clear progression within a supportive workplace. Immediate interviews are available for the right candidate.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• A proactive and positive approach to work.
• Ability to thrive in a busy, fast paced environment.
• Confidence taking ownership of tasks and seeing them through to completion.

Responsibilities

• Managing and coordinating customer service requests.
• Taking ownership of support tickets and seeing them through to resolution.
• Scheduling work and appointments for operational teams.
• Building strong relationships with customers and colleagues.
• Handling incoming calls and responding to enquiries.
• Updating internal systems accurately.
• Supporting the wider business with administrative and coordination tasks.
• Ensuring service levels and customer expectations are met.

Skills

Customer service

Communication

Organisational skills

Proactive attitude

Time management

Tools

CRM software

Microsoft Office

Job description

Service Desk Support Coordinator

Chelmsford, Essex
£13.85 per hour (£27,000 per annum)
Monday to Friday | 8.30am - 4.30pm
Temporary to Permanent | Immediate Start

Looking for your next office based opportunity? Do you thrive in a fast paced environment and enjoy helping people?

Our client is seeking a motivated and enthusiastic Service Desk Support Coordinator to join their busy and growing team in Chelmsford.

This is a fantastic opportunity for someone with strong customer service skills, excellent organisation and a positive attitude. Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a supportive and professional environment.

The Role

As a key member of the Service Desk team, you will play a vital role in ensuring customer requests are managed efficiently and professionally from start to finish.

Responsibilities will include:

• Managing and coordinating customer service requests
• Taking ownership of support tickets and seeing them through to resolution
• Scheduling work and appointments for operational teams
• Building strong relationships with customers and colleagues
• Handling incoming calls and responding to enquiries
• Updating internal systems accurately
• Supporting the wider business with administrative and coordination tasks
• Ensuring service levels and customer expectations are met

What We Are Looking For

• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• A proactive and positive approach to work
• Ability to thrive in a busy, fast paced environment
• Confidence taking ownership of tasks and seeing them through to completion
• Good IT skills, including experience using Microsoft Office
• Previous customer service or CRM experience would be advantageous but is not essential

What's in It for You?

• Competitive salary equivalent to £13.85 per hour
• Full training and ongoing development
• Genuine career progression opportunities
• Supportive and friendly team environment
• Increasing annual leave entitlement based on length of service
• Stable, growing and successful business
• Immediate interviews available

If you are looking for a busy, varied role where no two days are the same and you can genuinely build a long-term career, we would love to hear from you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.