Customer Service Administrator

Trescal Limited; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global leader in calibration services is seeking an experienced Administrator for their Raynesway location. The role involves excellent customer service, monitoring customer assets, and being the main contact for queries. The ideal candidate will have strong IT skills, organizational abilities, and experience in a customer-facing role. This position offers flexible work options, competitive salary, and various benefits including training, health plans, and gym discounts.

Benefits

Continuous development and training plan

25 days holiday

Flexible working options

Trescal PerksHub access

Employee well-being programme

Medical Health Cash Plan

Pension and Life Assurance Scheme

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in a Customer Service or administration role.
• Proficient in using IT and Office Suite.
• Strong communication skills and telephone manner.
• Ability to manage multiple tasks efficiently.
• Self-motivated and effective in team settings.

Responsibilities

• Deliver exceptional customer service and handle queries.
• Facilitate visitor access to the site.
• Monitor and track customer assets.
• Manage customer emails and act as a central contact.

Skills

Customer Service Experience

IT Skills and Office Suite Knowledge

Excellent Telephone Manner

Organizational Skills

Self-Motivated

Team-Oriented

Job description

Joining our team as an Administrator for Raynesway, you will be responsible for delivering exceptional customer service and be expected to deal with customer service related queries and deal efficiently with and monitor customer enquiries. You will be required to facilitate visitors access to site and also be a central point of contact for all Contractors. You will monitor and track customer assets using relevant in-house systems. Looking after Customer emails and acting as the central point of contact for Raynesway Cal inbox. Building relationships both with the customer and internally liaising with other departments and branches.

• Previous experience working in a Customer Service or administrator in a Customer Facing role
• Excellent IT skills and knowledge of Office Suite
• Excellent telephone manner and communication skills
• Proven organisational skills and ability to perform multiple tasks efficiently and in line with specific timelines.
• Self motivated and team-orientated

Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 6,000 employees across 33+ countries, 630 million Euro turnover servicing over 60,000 customers. Are you an experienced Administrator seeking to join the world's leading calibration services company, offering flexible work options and excellent career growth opportunities?

Competitive salary

• Continuous development and training plan
• 25 days holiday and the option to buy/sell days
• Flexible working options
• Access to the Trescal PerksHub
• Employee well-being programme
• Medical Health Cash Plan
• Pension and Life Assurance Scheme
• Cycle to work scheme
• Gym membership discounts

Essential Skills