Customer Service Administrator

Hewett Recruitment; Droitwich Spa; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Friendly team

Immediate start

Job summary

Hewett Recruitment in Droitwich Spa is seeking a Customer Service Administrator for a term role. You will handle customer calls, provide updates on job progress and coordinate work with field engineers, from first contact to completion.

This office-based position offers a professional environment, with Monday–Friday hours, a flexible start at 8:00 or 9:00, and a potential move to permanent employment for the right candidate. Immediate start available.

Qualifications

• Previous customer service or administration experience.
• Confident and professional telephone manner.
• Excellent communication and interpersonal skills.
• Strong organisation and time management abilities.
• Good IT skills and experience updating computer systems.
• The ability to prioritise workload and work independently.
• A proactive approach to problem-solving.
• Experience coordinating engineers, appointments or service visits would be advantageous but is not essential.

Responsibilities

• Handling incoming and outgoing customer calls in a professional and friendly manner.
• Providing customers with updates on the progress of their jobs.
• Scheduling and coordinating work with field-based engineers.
• Communicating important job information accurately and efficiently.
• Following up with customers after work has been completed to ensure satisfaction.
• Resolving customer queries and complaints in a timely and professional manner.
• Updating internal systems and maintaining accurate records.
• Supporting the wider team with general administration duties.

Skills

Customer service

Administration

Telephone manner

Communication

Organization

IT skills

Coordinating engineers

Job description

Customer Service Administrator

Droitwich Spa £13.00 per hour Temporary - permanent Opportunity

Monday to Friday / Full time / Office Based

Are you an experienced Customer Service Administrator looking for a term opportunity with a friendly and supportive team?

We are recruiting on behalf of a well-established company in Droitwich Spa for a Customer Service Administrator to join their busy office. This is an excellent opportunity for someone who enjoys speaking with customers, coordinating workloads and providing outstanding service, with the potential to secure a permanent position.

This role would suit candidates with experience as a Customer Service Advisor, Service Coordinator, Scheduler, Customer Support Administrator, Helpdesk Administrator, Call Handler or Office Administrator.

What You'll Be Doing

As a key member of the customer service team, you will be responsible for ensuring customers receive a professional and efficient service from initial contact through to job completion.

Your duties will include:

• Handling incoming and outgoing customer calls in a professional and friendly manner
• Providing customers with updates on the progress of their jobs
• Scheduling and coordinating work with field-based engineers
• Communicating important job information accurately and efficiently
• Following up with customers after work has been completed to ensure satisfaction
• Resolving customer queries and complaints in a timely and professional manner
• Updating internal systems and maintaining accurate records
• Supporting the wider team with general administration duties

What We're Looking For

To be successful in this role, you will have:

• Previous customer service or administration experience
• A confident and professional telephone manner
• Excellent communication and interpersonal skills
• Strong organisation and time management abilities
• Good IT skills and experience updating computer systems
• The ability to prioritise workload and work independently
• A proactive approach to problem-solving
• Experience coordinating engineers, appointments or service visits would be advantageous but is not essential

What's On Offer?

• £13.00 per hour
• Monday to Friday working hours
• Flexible start times of 8:00am or 9:00am
• 1 Saturday per month
• Temp - Perm
• Friendly and supportive working environment
• Immediate start available

If you are passionate about delivering excellent customer service and are looking for a stable role with long-term prospects, we would love to hear from you.