Customer Service Coordinator - Office-Based, Temp-to-Perm

Hewett Recruitment; Droitwich Spa; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Friendly team

Immediate start

Job summary

Hewett Recruitment in Droitwich Spa is seeking a Customer Service Administrator for a term role. You will handle customer calls, provide updates on job progress and coordinate work with field engineers, from first contact to completion.

This office-based position offers a professional environment, with Monday–Friday hours, a flexible start at 8:00 or 9:00, and a potential move to permanent employment for the right candidate. Immediate start available.

Qualifications

• Previous customer service or administration experience.
• Confident and professional telephone manner.
• Excellent communication and interpersonal skills.
• Strong organisation and time management abilities.
• Good IT skills and experience updating computer systems.
• The ability to prioritise workload and work independently.
• A proactive approach to problem-solving.
• Experience coordinating engineers, appointments or service visits would be advantageous but is not essential.

Responsibilities

• Handling incoming and outgoing customer calls in a professional and friendly manner.
• Providing customers with updates on the progress of their jobs.
• Scheduling and coordinating work with field-based engineers.
• Communicating important job information accurately and efficiently.
• Following up with customers after work has been completed to ensure satisfaction.
• Resolving customer queries and complaints in a timely and professional manner.
• Updating internal systems and maintaining accurate records.
• Supporting the wider team with general administration duties.

Skills

Customer service

Administration

Telephone manner

Communication

Organization

IT skills

Coordinating engineers

Job description

Hewett Recruitment in Droitwich Spa is seeking a Customer Service Administrator for a term role. You will handle customer calls, provide updates on job progress and coordinate work with field engineers, from first contact to completion.

This office-based position offers a professional environment, with Monday–Friday hours, a flexible start at 8:00 or 9:00, and a potential move to permanent employment for the right candidate. Immediate start available.