Customer Service Administrator - Team Valley - Immediate Start

Office Angels; Gateshead; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Discount vouchers

Eye care vouchers

Pension scheme

Job summary

Office Angels in Gateshead is seeking a Customer Service Administrator to join a busy, supportive team. This office-based role offers a temp-to-perm path with a starting salary of £25,350, rising to £26,810 inclusive of bonus upon securing permanent employment, and a Monday to Friday 8:30am–5:00pm schedule with 37.5 hours weekly.

You'll handle customer enquiries, processing orders, and liaising with suppliers while maintaining accurate records and supporting other admin tasks.

Qualifications

• Experience in customer service, administration, retail, hospitality, contact centre or office-based roles.
• Strong attention to detail and accuracy.
• Ability to work in a busy team environment and manage multiple tasks.

Responsibilities

• Respond to customer enquiries via phone and email.
• Provide customers with order updates and delivery information.
• Process customer orders accurately and efficiently.
• Maintain and update customer records in internal systems.
• Coordinate with suppliers, manufacturers and internal teams to ensure smooth service.
• Resolve customer queries and escalate issues as needed.
• Monitor orders to help meet deadlines.
• Support wider team with general admin duties.
• Build positive relationships with customers through high-quality service.
• Ensure a professional, friendly and helpful customer experience.

Skills

Customer service

Administration

Coordination

Communication skills

Job description

Customer Service Administrator |Team Valley| Office Based | Temp to Perm |

Are you an organised and customer-focused administrator who enjoys helping people and building positive relationships?

We're recruiting for a Customer Service Administrator to join a friendly and supportive team within a well-established business based in Gateshead.

You'll work closely with customers, suppliers and colleagues across the business, making every day different and giving you the opportunity to develop valuable customer service and administration skills in a busy and rewarding environment.

What's in it for you?

• £25,350 starting salary, rising to £26,810 inclusive of bonus upon securing a permanent position
• Temp-to-perm opportunity
• Immediate start available
• Monday to Friday, 8:30am to 5:00pm (37.5 hours per week), office based
• Free on-site parking
• Full training provided
• Friendly and supportive team environment
• Regular team socials and celebrations
• Great on-site facilities, including a tuck shop and a kettle that's always on!

What You'll Enjoy

• A varied role combining customer service, administration and coordination
• The opportunity to build strong relationships with customers and colleagues
• A supportive team that will invest time in your training and development
• Taking ownership of customer enquiries and seeing tasks through to completion
• Exposure to multiple areas of the business
• The opportunity to secure a permanent position and build your career with a growing company

Why Join?

You'll be joining a supportive team where people genuinely look after each other. There's a friendly atmosphere, plenty of support and a real team spirit, with a tuck shop and regular team socials and celebrations. It's a workplace where everyone pitches in, supports one another and celebrates each other's successes.

You'll gain experience across customer service, administration and order coordination while developing transferable skills that will support your long-term career progression.

About the Role

As a Customer Service Administrator, you'll play a key role in delivering an excellent customer experience, ensuring enquiries are handled efficiently, orders are processed accurately and customers remain informed throughout their journey.

Your responsibilities will include:

• Responding to customer enquiries via telephone and email
• Providing customers with updates regarding their orders and deliveries
• Processing customer orders accurately and efficiently
• Managing customer records and updating internal systems
• Liaising with suppliers, manufacturers and internal teams to ensure smooth service delivery
• Resolving customer queries and escalating issues where appropriate
• Monitoring orders and helping to ensure deadlines are met
• Uploading and maintaining customer documentation
• Supporting the wider team with general administration duties
• Building positive relationships with customers through excellent service
• Ensuring every customer receives a professional, friendly and helpful experience

About You

We're looking for someone who enjoys helping customers, takes pride in delivering a high level of service and can stay organised in a busy environment. You may have gained your experience in customer service, administration, retail, hospitality, contact centre or office-based roles and be looking for an opportunity to build your career within a supportive business.

You'll also have:

• Excellent communication skills, both written and verbal
• Strong attention to detail and a high level of accuracy
• Confidence communicating with customers by phone and email
• Good IT skills and confidence learning new systems
• The ability to work effectively as part of a busy team
• A genuine commitment to providing outstanding customer service

What Office Angels Offers You

When you work with Office Angels, you'll benefit from:

• 28 days paid annual leave (accrued weekly)
• Exclusive discount vouchers for high-street brands
• Eye care vouchers
• Pension scheme options

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.