After-Sales & Orders Administrator

Office Angels; Doncaster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Permanent role

Job summary

Office Angels in Doncaster is seeking a Customer Service Administrator for a full-time, permanent role. The position offers a salary of £30,000 per annum with excellent benefits and a Monday-Thursday 8:00–17:00, Friday 8:00–16:30 schedule.

In this role you will deliver after-sales support, process orders and quotations, and coordinate schedules to ensure timely delivery of products and services. You will work with internal teams to resolve issues and maintain accurate customer records.

Qualifications

• Experience in customer service or administrative roles.
• Manufacturing/engineering/technical environment experience is advantageous.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office applications & ERP/MRP systems.

Responsibilities

• Deliver first-class after-sales support via telephone and email.
• Process customer orders and quotations within agreed timeframes.
• Coordinate schedules and liaise with internal teams to ensure smooth deliveries.
• Maintain and update company databases with customer information and case details.
• Identify root causes of customer concerns and support effective solutions.
• Refer complex cases to senior management for guidance and resolution.
• Monitor progress of returns and warranty claims and close cases efficiently.
• Prepare reports on complaints, returns activity, warranty performance and response metrics.

Skills

Customer service

Administration

Microsoft Office

ERP / MRP systems

Tools

ERP / MRP systems

Microsoft Office

Job description

Office Angels in Doncaster is seeking a Customer Service Administrator for a full-time, permanent role. The position offers a salary of £30,000 per annum with excellent benefits and a Monday-Thursday 8:00–17:00, Friday 8:00–16:30 schedule.

In this role you will deliver after-sales support, process orders and quotations, and coordinate schedules to ensure timely delivery of products and services. You will work with internal teams to resolve issues and maintain accurate customer records.