Customer Service Administrator

Office Angels; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic health company in London seeks a Customer Service Administrator to enhance customer satisfaction. The role involves managing inquiries and resolving complaints in a vibrant team dedicated to making a difference. Ideal candidates will have proven e-commerce experience and strong communication skills. This position offers hybrid working options and competitive benefits including a monthly wellbeing budget and holiday perks.

Benefits

Competitive salary

25 days of holiday per year

Monthly wellbeing budget

Flexible working options

Qualifications

• Proven experience in a customer service role within an e-commerce setting.
• Strong communication skills, both written and verbal.
• Ability to handle difficult situations with patience and empathy.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Address and resolve customer complaints, logging feedback for continuous improvement.
• Process returns, refunds, and replacements efficiently.

Skills

E-commerce customer service experience

Familiarity with Zendesk

Strong communication skills

Organizational skills

Tools

Zendesk

Shopify

Google Sheets

Job description

Customer Service Administrator - Hackney, London

Salary: £30-35k

Nearest Transport links: Cambridge Heath/Bethnal Green

Hybrid working

9-12 maternity contract with the potential to go perm

Start Date - Mid November

Are you passionate about making a difference in people's lives? Join our vibrant team at a socially-driven start-up that's changing the way we think about health and people living with dementia.

Why You’ll Love Working With Us

• Be part of a friendly, passionate team dedicated to social change.
• Enjoy a fulfilling role that directly impacts customer satisfaction and wellbeing.
• Work in a conveniently located office just a 9-minute walk from Cambridge Heath train station.

Role Overview

We're on the lookout for a Customer Service Administrator who thrives in a dynamic environment. In this pivotal role, you will take charge of all aspects of customer care, ensuring our clients receive the exceptional support they deserve. You will report directly to the Ecommerce Manager and be the friendly person representing our customers.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
• Address and resolve customer complaints, logging feedback for continuous improvement
• Process returns, refunds, and replacements efficiently
• Maintain high customer satisfaction while balancing company policies
• Channel B2B partnership inquiries to the relevant team members
• Identify opportunities to enhance customer experience and reduce avoidable inquiries
• Stay flexible and ready to assist in other areas of the business as needed

Essential Skills & Experience

• Proven experience in a customer service role within an e-commerce setting
• Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
• A genuine love for helping others and making a positive impact
• Strong communication skills, both written and verbal
• Ability to handle difficult situations with patience and empathy
• Highly organised with a methodical approach to tasks
• Comfortable learning new technologies and solving problems independently

What We Offer

• Competitive salary
• 25 days of holiday a year (pro-rata, plus bank holidays)
• Flexible working options
• Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
• Monthly wellbeing budget to support your health
• Relaxed, friendly office

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.