Customer Service Administrator

Cogent Staffing; Bradford; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Cogent Staffing are recruiting for a Customer Service Administrator role based in Bradford. Monday to Friday, 09:00-17:00, £12.71 per hour, weekly pay. This temporary, ongoing position involves handling enquiries, processing orders and liaising with multiple departments.

You will maintain customer records, prepare reports, and support the team with general admin. Strong communication, organisation and MS Office skills are essential.

Qualifications

• GCSEs including English and Maths are required.
• Previous office or customer service experience is preferred.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook).
• Strong written and verbal communication; ability to prioritise and multitask.

Responsibilities

• Handle incoming customer enquiries via phone and email.
• Provide accurate information about products, services and orders.
• Process orders, invoices, returns and refunds.
• Maintain customer records and internal systems.
• Liaise with internal departments (sales, accounts, logistics).
• Prepare documents, reports and correspondence.
• Manage filing systems and general office administration.
• Support the wider team with ad hoc admin duties.

Skills

Communication skills

Organisational skills

Attention to detail

Multitasking

Telephone etiquette

Problem-solving

Microsoft Office

Education

GCSEs including English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Job description

Cogent Staffing are recruiting for a Customer Service Administrator on behalf of our Bradford based client.

Shift/salary:

• Monday to Friday
• 09:00-17:00
• £12.71 per hour
• Weekly pay
• Temporary, ongoing

The role:

• Handle incoming customer enquiries via phone and email
• Provide accurate information about products, services, and orders
• Process orders, invoices, returns, and refunds
• Maintain and update customer records and internal systems
• Liaise with internal departments (e.g., sales, accounts, logistics)
• Prepare documents, reports, and correspondence
• Manage filing systems and general office administration
• Support the wider team with ad hoc administrative duties
• Ensure all work complies with company policies and procedures

The candidate:

• Strong written and verbal communication skills
• Good organisational and administrative skills
• Attention to detail and accuracy
• Ability to prioritise workload and multitask
• Professional telephone manner
• Problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Qualifications & Experience
• GCSEs (or equivalent), including English and Maths
• Previous office or customer service experience (preferred)
• Experience using CRM or office systems (advantageous)

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.

We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.