Customer Service Assistant

Pertemps Solihull; Metropolitan Borough of Solihull; On-site; GBP 34,027,000 - 34,853,000; Full time

Job summary

Pertemps Solihull is seeking a Customer Service Assistant for a full-time temporary contract in Solihull. You will handle enquiries, process orders and returns, resolve delivery issues and advise on products, promotions and policies.

The role requires excellent customer service, strong communication skills, and the ability to work across the UK, Ireland and Iceland. You will manage emails, calls and chats, ensuring timely responses and accurate records while maintaining confidentiality.

Qualifications

• Excellent customer service skills with a professional and helpful approach.
• Good telephone and call management skills.
• Strong verbal and written English communication skills.
• Ability to work effectively under pressure and meet deadlines.
• Excellent organisational skills with the ability to multitask and adapt to changing workloads.
• Positive, proactive and flexible can-do attitude.
• Ability to learn, understand and retain a large amount of information.
• Good computer skills including proficiency in Microsoft Outlook and Excel.
• Strong attention to detail and a commitment to accurate record keeping.
• Willingness to learn, develop new skills and continuously improve.
• Ability to work well as part of a team while also taking responsibility for individual tasks.

Responsibilities

• Answer incoming telephone calls from business owners across the UK, Ireland and Iceland, assisting with customer service enquiries relating to the Marketing Plan, incentives and company policies.
• Take orders over the telephone and face to face, advising business owners on current product promotions, campaigns and offers.
• Handle delivery-related queries, including tracking parcels, resolving lost or damaged parcel issues, managing delivery exceptions and claims, and liaising with third-party delivery companies.
• Process business owner applications accurately and efficiently as required.
• Respond to customer emails within 48 working hours of receipt.
• Respond to business owner enquiries through our chat, WhatsApp and Messenger services within SLAs.
• Process product returns in accordance with company procedures.
• Maintain accurate records and ensure all processes and procedures are followed correctly.
• Assist with a range of tasks within the Customer Service Department and Store to ensure smooth running of activities.
• Maintain strict confidentiality when handling information relating to business owners and their businesses.
• Assist other departments and areas of the business as required.

Skills

Customer service

Telephone skills

Written English

Time management

Organisational skills

Multitasking

Teamwork

Microsoft Outlook

Excel

Attention to detail

Willingness to learn

Tools

Microsoft Outlook

Excel

Job description

This full-time Customer Service Assistant role in Solihull offers £13.74 hourly on a temporary contract, working Monday to Friday, 9:00am to 5:00pm (35 hours weekly).

Customer Service Assistant -Temporary Contract Hourly Rate: £13.74 per hour Working Hours: Monday to Friday, 9:00am–5:00pm (35 hours per week) Based: Solihull

About the Role

We’re looking for a motivated, organised and customer-focused Customer Service Assistant to join our team on a temporary contract. You’ll support business owners across the UK, Ireland and Iceland, handling enquiries, processing orders and returns, resolving delivery issues, and providing advice on products, promotions, policies and incentives.

Key Responsibilities

• Customer Service: Answer incoming telephone calls from business owners across the UK, Ireland and Iceland, assisting with customer service enquiries relating to the Marketing Plan, incentives and company policies.
• Order Processing: Take orders over the telephone and face to face, advising business owners on current product promotions, campaigns and offers.
• Delivery Enquiries: Handle delivery-related queries, including tracking parcels, resolving lost or damaged parcel issues, managing delivery exceptions and claims, and liaising with third-party delivery companies.
• Applications: Process business owner applications accurately and efficiently as required.
• Email Management: Respond to customer emails within 48 working hours of receipt.
• Digital Customer Support: Respond to business owner enquiries through our chat, WhatsApp and Messenger services within the required service level agreements (SLAs).
• Returns: Process product returns in accordance with company procedures.
• Record Keeping: Maintain accurate records and ensure all processes and procedures are followed correctly.
• Departmental Support: Assist with a range of tasks within the Customer Service Department and Store to ensure the smooth running of all departmental activities.
• Confidentiality: Maintain strict confidentiality when handling information relating to business owners and their businesses.
• Wider Business Support: Assist other departments and areas of the business as required to support the overall operation.

Skills and Experience Required

• Excellent customer service skills, with a professional and helpful approach.
• Good telephone and call management skills.
• Strong verbal and written English communication skills.
• The ability to work effectively under pressure and meet deadlines.
• Excellent organisational skills, with the ability to multitask and adapt to changing workloads.
• A positive, proactive and flexible can-do attitude.
• The ability to learn, understand and retain a large amount of information.
• Good computer skills, including proficiency in Microsoft Outlook and Excel.
• Strong attention to detail and a commitment to accurate record keeping.
• A willingness to learn, develop new skills and continuously improve.
• The ability to work well as part of a team while also taking responsibility for individual tasks.