Customer Service Advisor

Omega Resource Group; Metropolitan Borough of Solihull; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Modern office Solihull

Immediate start

Full training

Job summary

Omega Resource Group in Solihull is seeking a Customer Service Advisor to handle a high volume of inbound calls and provide excellent service in a busy office environment. Immediate start, rolling contract, and full training are offered.

You will be the first point of contact, updating records, assisting customers with product and account information, and collaborating with colleagues to meet service level targets in a fast-paced setting.

Qualifications

• Previous experience within a customer service, call centre, or contact centre environment.
• Strong communication skills, both verbal and written.
• Good IT skills, including experience using CRM.
• Excellent organisational skills and attention to detail.
• Positive, team-oriented attitude with a customer-first approach.
• Confident handling high call volumes and working under pressure.

Responsibilities

• Handle a high volume of inbound customer calls.
• Respond to customer enquiries in a professional and timely manner.
• Accurately update customer information and maintain records.
• Investigate and resolve customer issues, escalating where required.
• Provide customers with product, service, and account information.
• Work collaboratively with colleagues to ensure service level targets are met.
• Deliver an outstanding customer experience on every interaction.

Skills

Strong communication

High call volumes

Team player

Good IT skills

Tools

CRM systems

Job description

Customer Service Advisor

Location: Solihull
Pay Rate: £13.00 per hour
Contract: Rolling Contract

We are currently recruiting for a Customer Service Advisor to join a busy and growing team based in a modern office environment in Solihull. This is an excellent opportunity for someone who enjoys helping customers, thrives in a fast-paced setting, and is confident managing a high volume of inbound enquiries.

Working as part of a supportive team, you'll be the first point of contact for customers, delivering excellent service while ensuring all queries are handled efficiently and professionally.

Responsibilities - Customer Service Advisor

• Handle a high volume of inbound customer calls.
• Respond to customer enquiries in a professional and timely manner.
• Accurately update customer information and maintain records.
• Investigate and resolve customer issues, escalating where required.
• Provide customers with product, service, and account information.
• Work collaboratively with colleagues to ensure service level targets are met.
• Deliver an outstanding customer experience on every interaction.

Experience & Qualifications - Customer Service Advisor

• Previous experience within a customer service, call centre, or contact centre environment.
• Strong communication skills, both verbal and written.
• Confident handling high call volumes and working under pressure.
• Good IT skills, including experience using CRM or customer management systems.
• Excellent organisational skills and attention to detail.
• Positive, team-oriented attitude with a customer-first approach.

What's on Offer - Customer Service Advisor

• Modern office facilities in Solihull.
• Friendly and supportive team environment.
• Immediate start available.
• Ongoing rolling contract with long-term potential.
• Full training provided.

Ideal background / Previous roles may include

Customer Service Advisor | Customer Support Advisor | Contact Centre Advisor | Customer Care Representative | Inbound Call Handler | Customer Service Executive | Customer Experience Advisor | Service Desk Advisor | Client Support Advisor | Customer Relations Advisor | Call Centre Agent | Customer Operations Advisor | Helpdesk Advisor | Customer Contact Advisor | Support Coordinator