Customer Service & Order Coordinator – Solihull (Temp to Perm)

Confidential; Coleshill Heath; Vor Ort; GBP 15.000 - 22.000; Vollzeit

Benefits dieser Stelle

Immediate start

Temp-to-perm potential

Office-based role in Solihull

37.5 hours per week

Zusammenfassung

Confidential in Solihull is seeking a Customer Service Administrator to join a busy team. The role is office-based, full-time, temporary with a review for permanence, and starts on 1st December.

You will process orders, manage inquiries, coordinate deliveries and maintain customer records. Offering 37.5 hours per week at 13.46 per hour, you’ll work Monday to Friday, support a fast-paced service environment and contribute to a high standard of customer care until a potential permanent opportunity

Qualifikationen

• Experience in customer service and administrative roles.
• Proven ability to handle multiple tasks accurately.

Aufgaben

• Process customer orders from the sales team and input them into internal systems.
• Handle customer enquiries via telephone and email.
• Confirm order details and provide updates on order progress.
• Liaise with customers regarding deliveries, training bookings, and maintenance appointments.
• Coordinate customer requirements with internal departments.
• Chase couriers for delivery information and resolve issues.
• Support scheduling of maintenance and training visits.
• Follow up on outstanding appointments and keep customers informed.
• Maintain accurate records on internal databases and escalate issues as needed.

Kenntnisse

Customer service

Administrative

Communication

Attention to detail

CRM systems

Tools

Microsoft Office

Jobbeschreibung

Confidential in Solihull is seeking a Customer Service Administrator to join a busy team. The role is office-based, full-time, temporary with a review for permanence, and starts on 1st December.

You will process orders, manage inquiries, coordinate deliveries and maintain customer records. Offering 37.5 hours per week at 13.46 per hour, you’ll work Monday to Friday, support a fast-paced service environment and contribute to a high standard of customer care until a potential permanent opportunity