Customer Service Advisor

Essential Employment; Coleshill Heath; On-site; GBP 16,000 - 23,000; Full time

Job summary

Essential Employment is seeking a Customer Service Advisor in Solihull for a full-time temporary contract. You will handle enquiries via face-to-face, telephone, email, live chat and SMS, delivering a friendly, professional service.

The role requires a customer-focused, flexible team member who can understand needs, provide guidance and resolve issues across services such as Council Tax, Benefits, Social Services, Registrars and Environmental.

Qualifications

• Experience in customer service or call centre.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer enquiries via face-to-face, telephone, email, live chat and SMS.
• Provide a seamless, courteous service and resolve issues.
• Understand customer needs and guide them to appropriate services.
• Handle complex contacts across services such as Council Tax, Benefits, Social Services, Registrars and Environmental.

Job description

Customer Service Advisor needed in Solihull, £14.36phPAYE - Reference: RQ1770610

This is a Full time role on a temporary contract basis.

• The post holder is a member of the Customer Contact Service which handles a diverse range of enquiries, via face to face, incoming and outgoing telephone calls, emails, live chat and Short Message Services (SMS).
• The successful person will be a customer focused and flexible member of the Customer Connect Contact Service, providing a seamless service to all customers
• To answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.
• To ensure effective handling of complex customer contacts; ascertain customer needs, provide advice and guidance as necessary within the relevant service area such as Council Tax. Benefits, Social Services, Registrars, Environmental etc.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.