Tech-Savvy Customer Service Admin in Cheltenham | Growth & AI

RE Personnel; Cheltenham; Presencial; GBP 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days leave

Quarterly bonus

Paid sick leave

Training and development

Employee Assistance Programme

Social events & recognition

Descripción de la vacante

RE Personnel is recruiting for a Customer Service Administrator to join a Cheltenham team in a full-time, permanent role. The position involves managing customer enquiries via phone, email and digital channels, processing orders and coordinating with warehousing and couriers to ensure smooth deliveries.

You will use AI tools and modern software to improve efficiency and service levels, with opportunities for training and progression within a forward-thinking business that values people and

Formación

• 2–5 years' experience in customer service, sales support or commercial administration.
• Excellent communication skills and a confident telephone manner.
• Strong organisation and attention to detail.
• Experience handling customer enquiries, orders or administrative tasks.
• Proactive, adaptable and solutions-focused approach.

Responsabilidades

• Managing customer enquiries via phone, email and digital channels.
• Processing orders, handling payments and tracking deliveries.
• Liaising with warehouse teams, suppliers and couriers.
• Resolving customer queries, complaints, returns and product damages.
• Keeping customers updated and maintaining accurate records.
• Using AI tools and modern software to improve efficiency and customer service.

Conocimientos

Customer service

Sales support

Commercial administration

Communication skills

Telephone manner

Organisation

Attention to detail

IT skills

Interest in AI tools

Proactive problem solver

Herramientas

AI tools

Descripción del empleo

RE Personnel is recruiting for a Customer Service Administrator to join a Cheltenham team in a full-time, permanent role. The position involves managing customer enquiries via phone, email and digital channels, processing orders and coordinating with warehousing and couriers to ensure smooth deliveries.

You will use AI tools and modern software to improve efficiency and service levels, with opportunities for training and progression within a forward-thinking business that values people and