Customer Service Administrator

Search Consultancy LTD; Glasgow; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid working after training

Job summary

Search Consultancy in Glasgow is hiring a Customer Service Administrator for a predominantly administrative role with some customer contact. You will process requests, review documentation, and support operational processes in a busy environment.

After a comprehensive training programme, hybrid working will be available, with 2 days in the office and 3 days at home. The role offers £16.00 per hour for a 12-month temporary contract and requires attention to detail, strong communication, and the

Qualifications

• Previous administration, customer service or contact centre experience.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Good organisational and time management skills.
• Confidence using multiple systems and managing a varied workload.
• Proactive and positive approach to work.

Responsibilities

• Processing customer requests and updating records accurately.
• Reviewing documentation to ensure requirements are met.
• Managing work queues, customer requests and shared inboxes.
• Communicating with customers for information or updates.
• Owning queries from receipt to resolution.
• Supporting an excellent customer experience across the journey.
• Maintaining data accuracy and handling sensitive information.
• Following policies, procedures and compliance.

Skills

Admin experience

Attention to detail

Communication skills

Time management

Proactive mindset

Tools

Multiple systems

Job description

Glasgow | £16.00 per hour | 12-Month Temporary Contract

We’re recruiting for a Customer Service Administrator to join a large, well-established organisation in Glasgow. This is an excellent opportunity for someone who enjoys administration, problem-solving and delivering a high standard of customer service within a busy operational environment.

This is a predominantly administration-based role with occasional customer contact. You’ll be responsible for handling customer requests, reviewing documentation, updating records and supporting a range of operational processes.

Following a comprehensive training programme, hybrid working will be available.

Key Responsibilities

• Processing customer requests and ensuring records are updated accurately and efficiently.
• Reviewing customer information and documentation to ensure all requirements have been met.
• Managing a variety of work queues, customer requests and shared inboxes.
• Communicating with customers where necessary to obtain information or provide updates.
• Taking ownership of queries from receipt through to resolution.
• Supporting the delivery of an excellent customer experience throughout the customer journey.
• Maintaining a high level of accuracy when handling data and sensitive information.
• Working within established policies, procedures and compliance frameworks.
• Identifying and escalating any potential issues or risks where appropriate.
• Collaborating with colleagues to achieve team objectives and service level agreements.

About You

We’re looking for candidates who are motivated, organised and keen to learn.

You'll ideally have:

• Previous administration, customer service or contact centre experience.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Good organisational and time management skills.
• Confidence using multiple systems and managing a varied workload.
• A proactive and positive approach to work.

Desirable, but not essential:

• Experience working in a regulated environment.
• Previous experience within financial services, insurance or professional services.
• Experience handling customer documentation or verification processes.
• Exposure to risk, compliance or quality-checking activities.

What's On Offer?

• £16.00 per hour.
• 12-month temporary assignment.
• Potential opportunity for contract extension or permanent opportunities.
• Full training provided.
• Initial training period of approximately 4 to 8 weeks in the Glasgow office.
• Hybrid working available following successful completion of training, with 2 days in the office and 3 days working from home.
• Supportive team environment with ongoing development opportunities.

This role would suit administrators, customer service professionals, operations assistants, claims handlers, coordinators and contact centre advisers looking to develop their experience within a professional and highly structured environment.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age