Customer Services Administrator

Russell Taylor Group; Liverpool City Region; On-site; GBP 18,000 - 23,000; Full time

Job summary

Russell Taylor Group is seeking a Customer Services Administrator to join their team in St Helens. You will provide sales support to Internal Sales, process customer orders, purchase orders and prepare quotes to help ensure project requirements are fulfilled.

Working closely with internal stakeholders, you will handle customer enquiries, invoices, ETAs and PODs, and help maintain accurate records with a keen eye for detail and strong communication skills.

Qualifications

• Previous customer service experience in a business environment is essential
• Excellent written and verbal communication skills
• Proficient in Microsoft Office applications
• Ability to work on own initiative and as part of a team

Responsibilities

• Process customer orders accurately and promptly
• Process purchase orders and check supplier acknowledgements
• Produce quotations and monitor project margins
• Liaise with Internal Sales Co-ordinator and other departments
• Handle day-to-day customer service calls, ETAs and PODs
• Log and assist with customer invoice queries
• Deal with customer complaints and escalate as needed

Skills

Customer service experience

Attention to detail

Time management

Team player

Verbal & written communication

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

My client is specialist subcontractor, that are in the market for a Customer Service Administrator to join their team. The position requires an astute, organised individual to join their team.

Customer Services Administrator

Permanent Salary

St Helens

Main Purpose of Role:

Provide sales support to Internal Sales to work as part of a fast-paced Customer Service Team ensuring project requirements are fulfilled.

Specific duties would include but are not limited to:

• Processing customer orders in a timely, accurate and professional manner.
• Processing Purchase orders and checking supplier acknowledgements.
• Producing Quotations and Checking project margins
• Working closely with your allocated Internal Sales Co-ordinator
• Liaising with relevant departments to ensure a speedy delivery.
• Dealing with day-to-day customer service calls, ETAs & PODs.
• Logging & assisting customer Invoice queries relating to the sales ordering process and product quality.
• Handling customer complaints and passing them on to your line manager if required.

Key requirements

• Maintain high levels of communication both verbal and written.
• Ability to work on own initiative.
• Keen eye for detail
• Excellent time-management skills with the ability to prioritize tasks and meet key project deadlines.
• Previous customer service experience in a business environment is essential
• Competent at intermediate /advanced level in Microsoft Office Outlook, Word and Excel.
• Ability to work as part of a team.
• Willingness to have a flexible approach to duties.