Customer Service Advisor

Confidential; Brentwood; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Immediate start

Temp-to-perm

Job summary

Confidential in Brentwood is seeking a friendly, organised Customer Service Advisor to join their team on a temporary-to-permanent basis. The role is office-based, 40 hours per week, paying £15 per hour with an immediate start.

You will answer incoming calls, arrange appointments, liaise with engineers and internal teams, update customers on progress and maintain accurate records. Applicants should have customer service or administration experience and strong communication and IT skills.

Qualifications

• Previous customer service or administration experience.
• Excellent communication and interpersonal skills.
• A professional and friendly telephone manner.
• Good organisational skills and attention to detail.

Responsibilities

• Answering incoming calls and responding to customer enquiries.
• Booking and arranging customer appointments.
• Liaising with engineers and internal teams.
• Updating customers on job progress and appointment times.
• Handling customer queries and resolving issues professionally.
• Taking accurate messages and ensuring information is passed to the relevant team.
• Updating internal systems and maintaining accurate customer records.
• Providing general administrative support where required.

Skills

Customer service

Administration

Communication

Organisation

IT skills

Job description

Location: Brentwood
Salary: 15 per hour
Job Type: Temporary to Permanent
Hours: 40 hours per week
Working Pattern: Office-based

Our client, an established electrical services company based in Brentwood, is looking for a friendly, organised and customer-focused Customer Service Advisor to join their team. This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful temporary period.

Role and responsibilities

• Answering incoming calls and responding to customer enquiries
• Booking and arranging customer appointments
• Liaising with engineers and internal teams
• Updating customers on job progress and appointment times
• Handling customer queries and resolving issues professionally
• Taking accurate messages and ensuring information is passed to the relevant team
• Updating internal systems and maintaining accurate customer records
• Providing general administrative support where required

Requirements

• Previous customer service or administration experience
• Excellent communication and interpersonal skills
• A professional and friendly telephone manner
• Good organisational skills and attention to detail
• The ability to remain calm and professional in a busy environment
• Good IT skills and confidence using computer systems
• A proactive and positive approach to work

Package

• 15 an hour
• 40 hours a week
• Permanent position available
• Long term opportunity with established business
• Immediate start available