Call Centre Advisor

Confidential; Aylesbury; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Life assurance

Healthcare cashback

EAP

Study support

Eye tests

Hybrid working 3 days home

Exclusive discounts

Job summary

Confidential is seeking a Client Services Advisor (call centre) in Aylesbury, offering hybrid working from 3 days at home and 2 days in the office. The role runs Monday to Friday, 9:00am to 5:00pm, with a 1-hour lunch, and a salary of 23,831 per annum.

You will deliver first-class support across multiple channels and support customers with online services. The successful candidate will bring strong communication, organisation and problem-solving skills and will work toward team KPIs while

Qualifications

• Experience in customer service or contact centre is highly beneficial.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Confident using computer systems and databases.
• Ability to manage multiple tasks and prioritise workload.
• Customer-focused with a professional attitude.

Responsibilities

• Deliver excellent customer service across telephone, email, webchat and written communications.
• Handle a high volume of inbound and outbound customer enquiries.
• Accurately process, validate and maintain customer records and data.
• Promote relevant products and services to customers where appropriate.
• Resolve customer queries, complaints and issues in a professional manner.
• Support customers with online services and website navigation.
• Ensure compliance with company policies, GDPR and data protection requirements.
• Identify opportunities to improve customer experience and departmental processes.
• Capture customer feedback and ensure it is communicated appropriately.
• Work towards individual and team KPI targets and quality standards.

Skills

Customer service experience

Verbal communication

Written communication

Organisational skills

Attention to detail

IT systems competence

Active listening

Multitasking

Customer-focused attitude

Problem-solving

Calm under pressure

Job description

Job Title: Client Services Advisor (call centre)

Location: Aylesbury (Hybrid Working)
Contract Details: Full time, Permanent
Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break)
Salary: 23,831 per annum

About Our Client

Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.

Benefits & Perks

• 25 days annual leave, increasing with service up to 30 days, plus bank holidays
• Additional festive closure days
• Option to purchase up to 5 additional days of annual leave
• Generous employer pension contributions
• Life assurance scheme
• Enhanced family-friendly benefits
• Healthcare cashback programme
• Employee Assistance Programme and lifestyle discounts
• Professional development and study support
• Free eye tests and contribution towards glasses
• Hybrid working environment (3 days at home, 2 days in office)
• Access to employee events and exclusive discounts

Responsibilities

• Deliver excellent customer service across telephone, email, webchat and written communications
• Handle a high volume of inbound and outbound customer enquiries
• Accurately process, validate and maintain customer records and data
• Promote relevant products and services to customers where appropriate
• Resolve customer queries, complaints and issues in a professional manner
• Support customers with online services and website navigation
• Ensure compliance with company policies, GDPR and data protection requirements
• Identify opportunities to improve customer experience and departmental processes
• Capture customer feedback and ensure it is communicated appropriately
• Work towards individual and team KPI targets and quality standards

Skills and Attributes

• Previous experience within a customer service, contact centre or customer support environment is highly beneficial
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Confident using computer systems and databases
• Effective listening and questioning skills
• Ability to manage multiple tasks and prioritise workload
• Customer-focused with a positive, professional attitude
• Strong problem-solving abilities and a solution-oriented mindset
• Comfortable working to KPIs and service targets
• Ability to remain calm and professional when handling complaints

Please note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.