New Enquiries & Customer Administrator

Office Angels; Basingstoke; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Friendly team environment

Equal opportunities employer

Job summary

Office Angels in Basingstoke is seeking a New Enquiries & Customer Service Advisor to join their team. You will be the first point of contact for prospective clients, handling enquiries with empathy and professionalism, recording details accurately and guiding customers through the journey.

Key responsibilities include answering calls, listening with care, gathering information, and maintaining confidential records.

Qualifications

• Experience in customer service, call handling or contact centre is desirable.
• Excellent telephone manner and clear communication skills.
• Empathetic, patient and professional approach.

Responsibilities

• Answer incoming calls from new and existing clients.
• Listen attentively and respond with empathy and professionalism.
• Gather relevant information and record details accurately.
• Provide excellent customer service throughout the client journey.
• Maintain confidential and accurate records.

Skills

Customer service

Call handling

Empathy

Attention to detail

Telephone manners

Communication skills

Tools

CRM systems

Job description

Our client, a well-established company in Basingstoke , is seeking a New Enquiries & Customer Service Advisor to join their team.

This is an excellent opportunity for someone with strong customer service skills and a naturally empathetic approach, who enjoys helping people and providing a positive first impression.

The Role

As the first point of contact for prospective clients, you will be responsible for handling incoming enquiries, understanding client needs, and ensuring each caller receives a professional and compassionate service.

Key Responsibilities:

• Answer incoming calls from new and existing clients.
• Listen carefully and respond with empathy and professionalism.
• Gather relevant information and accurately record details.
• Provide excellent customer service at every stage of the client journey.
• Maintain confidential and accurate records.

About You

• Previous customer service, call handling, or contact centre experience is desirable.
• Excellent telephone manner and communication skills.
• Empathetic, patient, and professional approach.
• Strong attention to detail.
• Confident using computer systems and databases.
• Able to remain calm and supportive when speaking with clients about sensitive matters.

What's on Offer?

• Monday-Friday working hours (9:00am-5:00pm).
• Friendly and supportive team environment

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.