Customer Service Administrator

Pertemps Wolverhampton; Bilston; On-site; GBP 22,000 - 26,000; Full time

Job summary

A well-established business in Bilston is seeking a Customer Service Administrator to enhance their operations team. The role involves managing customer enquiries, processing orders, and supporting various internal teams to ensure seamless service delivery. The ideal candidate has previous experience in customer service, demonstrates strong organisational and communication skills, and is confident in using office software. This position offers a full-time permanent contract with a competitive salary of £26,000.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong organisational and communication skills are required.
• Confident using computer systems and office software.

Responsibilities

• Manage customer enquiries via phone and email.
• Process orders and update internal systems.
• Liaise with internal teams for timely delivery.

Skills

Customer service experience

Organisational skills

Communication skills

Ability to work under pressure

Computer systems proficiency

Attention to detail

Job description

Customer Service Administrator

Permanent, full-time

Near Wolverhampton

£26,000

We’re working with a well established business that prides itself on delivering excellent service and support to its customers. They are looking for a Customer Service Administrator to join their busy operations team.

In this role, you’ll be responsible for managing customer enquiries, processing orders, and supporting internal teams to ensure smooth operations and excellent service delivery. You’ll act as a key point of contact for customers, helping to maintain strong relationships and providing professional support across all areas of the business.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other channels in a professional manner
• Process orders accurately and update internal systems with customer and order information
• Liaise with internal teams such as operations, logistics, and sales to ensure timely delivery and resolution of issues
• Maintain accurate records in CRM and other business systems

Assist with scheduling and coordination where required

Support the team with administrative tasks to ensure smooth day to day operations

Skills & Experience Required

• Previous experience in a customer service or administrative role
• Strong organisational and communication skills
• Ability to manage multiple priorities and work under pressure
• Confident using computer systems and office software
• Attention to detail and commitment to delivering excellent customer service
• A proactive and positive approach to problem-solving