Customer Service Administrator

Brightwork Limited; Bellshill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Administrator in Bellshill. This full-time temporary role involves supporting the administration team by processing information, managing customer queries, and maintaining compliance standards. Ideal candidates should have strong customer service and administrative skills, be able to handle pressure, and experience with databases. The position requires a current basic Disclosure Scotland or a willingness to apply. Interested applicants should submit their CV.

Qualifications

• Previous Customer Service experience and strong Administrative skills.
• Excellent customer service skills and ability to juggle enquiries.
• Experience working with databases and running reports.
• Ability to work well under pressure and pick up new systems quickly.

Responsibilities

• Accurately processing and uploading sensitive information.
• Dealing with high volume of information and requests.
• Prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account issues.

Skills

Customer Service

Administrative skills

Database management

Ability to work under pressure

Job description

Brightwork have an excellent opportunity for a Customer Service Administrator to join our client in Bellshill.

This is an ongoing temporary role based full time on site at their city centre office - Hours of work will be Monday to Friday business hours.

Working within their busy offices, the successful candidate will join the team in providing key support to their administration team, duties will include:

• Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
• Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's
• Keeping on top of busy workload, prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account queries /issues

The ideal candidate will have:

• Previous Customer Service experience and strong Administrative skills
• Excellent customer service skills and ability to juggle enquiries whilst using internal systems
• Experience working with databases and running reports from these
• Ability to work well under pressure and pick up new systems/processes quickly

The successful candidates will be required to hold a current basic Disclosure Scotland or be willing to apply for one.

If interested, please submit your CV to Brightwork today! Brightwork are operating as an employment business for this temporary role.