Customer Service Administrator

TipTopJob; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Private healthcare and dental

Joining bonus

Life assurance

Company pension

Income protection

Enhanced family leave

Profit sharing bonus

Job summary

TipTopJob in Bar Hill, Cambridge, is seeking a Customer Service Administrator to manage the full order process from quotation through to delivery. The role collaborates with internal production and engineering teams to ensure orders are completed on time.

Applicants should have customer-focused experience in a technical industry and strong Excel skills; SAP experience is preferred. A competitive package includes 28,000 GBP salary, 25 days holiday, private healthcare, and more.

Qualifications

• Experience in a customer-focused role within a technical industry.
• Proficient with Excel.
• Experience using SAP is beneficial.

Responsibilities

• Manage end-to-end order process from quotation to delivery.
• Respond to customer queries and provide updates.
• Process orders and update POs, including reworks and repairs.
• Liaise with production and engineering teams to complete orders on time.
• Raise credit/debit notes as required.
• Update price lists, quotes, and customer data in systems.
• Liaise with customers on BOMs and drawings.

Skills

Customer service

Administrative support

Excel proficiency

SAP experience

Tools

SAP

Excel

Job description

Bar Hill, Cambridge

GBP 28,000 + 25 Days Holiday + Bank Holidays + Private Healthcare and Dental + Joining Bonus (A GBP 1,500 after 6 months) + Life Assurance (4x) + Company Pension (2 Employee, 5 Employer) + Income Protection + Enhanced Family Leave + Profit Sharing Bonus

Monday to Thursday 08:00 to 16:45, Friday 08:00 to 12:30 Friday

Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.

The successful candidate will need experience working in a customer focused role within a technical industry. You will also need experience working with Excel.

Joining a growing team, the Customer Service Administrator will be responsible for managing the end:to:end order process from quotation, placing orders and liaising with internal production and engineering teams.

The Customer Service Administrator Role

• A Working with SAP and Excel
• A Respond to customer queries and providing updates
• A Order processing, including updates POs, processing reworks, repairs etc.
• A Liaising with production teams to complete customer orders in time
• A Raising credit/debit notes
• A Updating price lists, quotes, customer details etc. on systems
• A Liaising with customers on BOMs and drawings

The Customer Service Administrator Candidate

• A Experience in a customer support / sales / admin role
• A Experience working in a technical industry : manufacturing, engineering, pharma or similar
• A Excel experience