Customer Service & Admin Specialist – Global Support

Mersen; Holytown; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private healthcare

Sodexo Benefits and Rewards Service

Cycle to work scheme

Company sick pay

33 days holiday incl. bank holidays

Job summary

Mersen UK is seeking a Customer Service Representative based in Holytown to join the Customer Care Unit. You will handle customer communications, data input, quotations, and order processing, working with internal teams to ensure accurate and timely service.

Applicants should have GCSE English and Maths, a good grasp of Microsoft Office, and preferably experience in manufacturing or engineering. French language skills are desirable; 33 days holiday and private healthcare are among the benefits.

Qualifications

• Experience in customer service or administration.
• GCSE English and Maths or equivalent qualifications.
• Good understanding of Microsoft Office packages.

Responsibilities

• Communicate with customers via email and telephone.
• Gather information for accounts and orders.
• Develop relationships with key customers.
• Coordinate quotation and contract reviews.
• Input data into internal systems accurately.

Skills

Customer service

MS Office

Communication

Attention to detail

French (desirable)

Education

GCSE English & Maths

Tools

CRM software

Job description

Mersen UK is seeking a Customer Service Representative based in Holytown to join the Customer Care Unit. You will handle customer communications, data input, quotations, and order processing, working with internal teams to ensure accurate and timely service.

Applicants should have GCSE English and Maths, a good grasp of Microsoft Office, and preferably experience in manufacturing or engineering. French language skills are desirable; 33 days holiday and private healthcare are among the benefits.