Customer Service Administrator

Mersen; Holytown; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private healthcare

Sodexo Benefits and Rewards Service

Cycle to work scheme

Company sick pay

33 days holiday incl. bank holidays

Job summary

Mersen UK is seeking a Customer Service Representative based in Holytown to join the Customer Care Unit. You will handle customer communications, data input, quotations, and order processing, working with internal teams to ensure accurate and timely service.

Applicants should have GCSE English and Maths, a good grasp of Microsoft Office, and preferably experience in manufacturing or engineering. French language skills are desirable; 33 days holiday and private healthcare are among the benefits.

Qualifications

• Experience in customer service or administration.
• GCSE English and Maths or equivalent qualifications.
• Good understanding of Microsoft Office packages.

Responsibilities

• Communicate with customers via email and telephone.
• Gather information for accounts and orders.
• Develop relationships with key customers.
• Coordinate quotation and contract reviews.
• Input data into internal systems accurately.

Skills

Customer service

MS Office

Communication

Attention to detail

French (desirable)

Education

GCSE English & Maths

Tools

CRM software

Job description

Select how often (in days) to receive an alert:

Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.

Present in 32 countries with 50 industrial sites and 24 R&D centres, Mersen develops custom solutions and supplies key products to meet the new technological challenges that will shape tomorrow's world.

For more than 130 years, Mersen has been constantly innovating to support and satisfy its customers' needs with the same high standards.

Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless other sectors, wherever technology is progressing, you will always find a bit of Mersen.

Main Duties

The Role:

We are recruiting for a Customer Service Representative who will be based in our Holytown office working within the Customer Care Unit (CCU) Department. We are looking for an experienced Administrator and Customer Service professional with great attention to detail.

Duties of the role (but not limited to) include:

• To communicate and update all customers via email and telephone.
• To collect information for the setting up of accounts and items.
• To develop relationships with key customers.
• To manage the quotation process and contract reviews.
• To coordinate communication between customers and inside the organisation.
• To issue monthly reports as and when required.
• To master incoterms and shipment regulations.
• To accuretly input data on to internal systems for order processing.
• To be proactive and forward thinking.

Person Specification:

• Any previous experience in Customer Service.
• Candidates must be educated to atleast GCSE level (Grade 4/C or above) in English and Mathematics or hold equivalent qualifications.
• A good understanding of Microsoft Packages.
• A background in Engineering or Manufacturing is desirable but not essential.
• French speaking would be desirable.

What Mersen UK Offer:

• 33 days holiday including bank holidays, 3 days of entitlement will be held to cover the Christmas period.
• Private Healthcare for all employees, after successful completion of the 12 week probationary period.
• Sodexo Benefits and Rewards Service, includes discount from many High Street Retailers and cashback options. This also includes an Employee Assistance Programme (EAP) available 24/7.
• Cycle to work scheme.
• Company Sick Pay.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion.