Hybrid Global Customer Service & Orders Specialist

Mouser Electronics, Inc.; High Wycombe; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days leave

Hybrid working

Pension

Health Cash Plan

Training opportunities

Referral bonus

Life assurance

EAP

Job summary

Mouser Electronics, Inc. in High Wycombe seeks a Customer Service Representative to process orders and quotes, assist with catalog information and support cross-functional teams. You will deliver high-quality service in a fast-paced, international environment, maintaining Mouser values in every interaction.

The role requires 1–2 years in customer service, strong communication in English, and proficiency with MS Office. Hybrid working and a range of development opportunities are offered.

Qualifications

• 1–2 years of experience in a customer service role.
• Excellent customer service mindset with high standards of quality.
• Strong written and verbal English communication.
• Proficiency in MS Office; experience with other systems is a plus.
• Ability to handle multiple currencies and international orders.

Responsibilities

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing satisfaction and to resolve any concerns.
• Provides information regarding availability of in-stock and out-of-stock items.
• Offers cross-selling and up-selling opportunities and related products.
• Researches and expedites customer orders.
• Monitors delivery dates and product quality to meet requirements; verifies orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams and assists other teams as needed.

Skills

Customer service

MS Office

Communication skills

English fluency

Problem solving

Job description

Mouser Electronics, Inc. in High Wycombe seeks a Customer Service Representative to process orders and quotes, assist with catalog information and support cross-functional teams. You will deliver high-quality service in a fast-paced, international environment, maintaining Mouser values in every interaction.

The role requires 1–2 years in customer service, strong communication in English, and proficiency with MS Office. Hybrid working and a range of development opportunities are offered.