Customer Service Specialist in Milton Keynes

Energy Jobline ZR; Milton Keynes; On-site; GBP 30,000 - 35,000; Full time

Job summary

GPS Recruitment in Milton Keynes is seeking a Customer Service Specialist to be the focal point for customers by email and telephone, and to process orders coming from the Sales network on a site-based basis.

You will manage updates from start to finish, handle event and rush orders with tracking and follow-up emails, run regular reports, and provide sales support across departments using Microsoft Office, Excel, Word and SharePoint.

Qualifications

• Strong computer/tech skills with MS Office
• Attention to detail is essential
• Good time management
• Ability to communicate effectively with internal departments
• Professional telephone manner
• Confident speaking to a wide range of customers on the phone and by email

Responsibilities

• Point of contact for customer queries: email, telephone & face to face
• Answer queries or pass on to the appropriate department
• Receiving & processing orders
• Create, amend and send sales orders in the ecommerce company platform to customers
• Providing updates to the customers of their orders from start to finish especially event / rush orders with tracking and follow up emails.
• Running regular reports from the system to track orders and provide information to the sales rep / customers on current and future orders. Providing general sales support from an office level.
• Bi-Weekly catch-up calls with the Sales Reps
• Quarterly calls with Key Account customers to discuss needs / updates / sell through etc.
• Product Launches with Marketing for online retailers and other wholesale customers
• Organising returns for all Wholesale customers with credit memos
• EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer.

Skills

Microsoft Office

Attention to detail

Time management

Communication skills

Telephone manner

Tools

Outlook

Excel

Word

SharePoint

Job description

Job Description

Job role: Customer Service Specialist Hours: 09:00am - 17:30pm Monday to Friday (40 Hours p/w) site based Salary: Circa 30-35K (Neg on experience) GPS Recruitment are recruiting for an experienced Customer Service specialist based in Milton Keynes.

Working for a global luxury goods business you will act as the focal point of contact for customers via email, telephone and be responsible for processing orders that come in from the Sales network.

KEY RESPONSIBILITIES

• Point of contact for customer queries: email, telephone & face to face
• Answer queries or pass on to the appropriate department
• Receiving & processing orders
• Create, amend and send sales orders in the ecommerce company platform to customers
• Providing updates to the customers of their orders from start to finish especially event / rush orders with tracking and follow up emails.
• Running regular reports from the system to track orders and provide information to the sales rep / customers on current and future orders. Providing general sales support from an office level.
• Bi-Weekly catch-up calls with the Sales Reps
• Quarterly calls with Key Account customers to discuss needs / updates / sell through etc.
• Product Launches with Marketing for online retailers and other wholesale customers
• Organising returns for all Wholesale customers with credit memos
• EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer.

DESIRED SKILLS/EXPERIENCE

• Strong Computer / Tech skills – Confident in using Microsoft Office; Outlook, Excel, Word and SharePoint.
• Attention to detail is a must
• Good time management
• Ability to communicate well with all internal departments
• Good, professional telephone manner
• Confidence to speak to a wide range of customers on the phone, emailing & face to face