Sales Support & Customer Service Administrator

Morgan Mckinley (Crawley); Horsham; On-site; GBP 29,000 - 35,000; Full time

Job summary

Morgan McKinley is seeking an experienced Sales Support - Customer Service Administrator to join a well established business near Horsham, West Sussex. This role suits a customer service professional to provide excellent service and act as the first point of contact for enquiries while handling sales support administration.

Salary is up to £32K with office-based hours 8:30am-5:30pm, Monday to Friday. Office location requires own transport due to the rural setting near Partridge Green.

Qualifications

• Experience in a customer service - sales support role, ideally in manufacturing, construction or engineering.
• Demonstrates high organisation and meticulous attention to detail.
• Proficient use of IT systems and software for order processing.

Responsibilities

• Be the first point of contact for all incoming customer enquiries.
• Process customer information and qualify calls and orders.
• Keep customers updated on next steps for enquiry or order.
• Update systems with enquiry and order data.
• Maintain strong customer service and respond to calls promptly.

Skills

Customer service experience

Highly organised

IT skills

Job description

Morgan McKinley is looking for an experienced Sales Support - Customer Service Administrator to work for a well established business based just outside of Horsham, West Sussex. The Sales & Customer Service Support job role is ideal for an experienced Customer Service professional to provide excellent customer service at all times and be the first point of contact for all incoming enquiries as well as sales support admin, qualifying customer orders etc.

Salary: up to £32K

Location: Office based - Partridge Green. Own transport required due to location

Hours: 8.30am-5.30pm Mon-Fri

Customer Service Admin duties:

• Act as the first point of contact for all incoming customer enquiries
• Process customer information and qualify the call / order, what the customer is looking for etc.
• Keep customers updated on what will happen next with their enquiry / order
• Update the systems with the enquiry / order information
• Maintain strong customer service and answer calls in a timely manner

Skills and experience:

• Proven experience working in a similar customer service - sales support type role ideally within the manufacturing, construction, or engineering sector
• Highly organised and attention to detail
• Good IT skills