Sales Support & Customer Service Administrator

Confidential; Partridge Green; On-site; GBP 29,000 - 35,000; Full time

Job summary

Morgan McKinley is seeking an experienced Sales Support - Customer Service Administrator to join a well-established business just outside Horsham, West Sussex. The role is office-based at Partridge Green and involves handling enquiries and processing orders.

You will maintain accurate records, update systems, and ensure timely responses to customers. The position is Mon-Fri, 8:30am-5:30pm, with a salary up to £32,000 per year, requiring own transport due to location.

Qualifications

• Experience in a customer service or sales support role.
• Experience, ideally in manufacturing, construction, or engineering.
• Excellent attention to detail and organisational skills.
• Good IT skills and system updating experience.

Responsibilities

• Act as the first point of contact for all incoming customer enquiries.
• Process customer information and qualify calls and orders.
• Keep customers updated on next steps for their enquiry or order.
• Update systems with enquiry and order information.
• Maintain strong customer service and respond to calls promptly.

Skills

Customer service

Sales support

Organised

IT skills

Job description

Morgan McKinley is looking for an experienced Sales Support - Customer Service Administrator to work for a well established business based just outside of Horsham, West Sussex. The Sales & Customer Service Support job role is ideal for an experienced Customer Service professional to provide excellent customer service at all times and be the first point of contact for all incoming enquiries as well as sales support admin, qualifying customer orders etc.

Salary: up to 32 K
Location: Office based - Partridge Green. Own transport required due to location
Hours: 8.30am-5.30pm Mon-Fri

Customer Service Admin duties:

• Act as the first point of contact for all incoming customer enquiries
• Process customer information and qualify the call / order, what the customer is looking for etc.
• Keep customers updated on what will happen next with their enquiry / order
• Update the systems with the enquiry / order information
• Maintain strong customer service and answer calls in a timely manner

Skills and experience:

• Proven experience working in a similar customer service - sales support type role ideally within the manufacturing, construction, or engineering sector
• Highly organised and attention to detail
• Good IT skills