Customer Services Representative

JobsTrackR; Winnersh; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare scheme

25 days holiday + Bank Holidays

Group Pension Plan 5% employer and 5%員

Job summary

JobsTrackR is recruiting a Customer Services Representative to support customers across Europe from our Winnersh, England office. You will manage orders, coordinate with shipping and internal teams, and deliver high-quality post-sale support.

The role emphasizes accurate data entry in ERP, strong communication, and meticulous attention to detail. French or German skills are advantageous but not essential for this long-term opportunity.

Qualifications

• Previous customer service or customer support experience.
• Strong communication and relationship-building skills.
• Good IT literacy, including Microsoft Office applications
• Excellent organisational skills and attention to detail
• Ability to manage multiple activities within a fast-paced environment

Responsibilities

• Managing customer orders from receipt through to delivery
• Processing and updating orders within the ERP system
• Communicating order amendments and updates to customers
• Working closely with internal departments and shipping teams to coordinate deliveries
• Managing customer enquiries, complaints and post-sales support activities

Skills

Customer service

Communication

IT literacy

Multitasking

Tools

ERP system

Microsoft Office

Job description

Customer Services Representative

The Company

Looking for an opportunity to join a growing international business where you'll play a key role in supporting customers across Europe?

We're working with a well-established manufacturer looking to add a Customer Services Representative to their team. This Customer Services Representative role offers the opportunity to join a company known for supplying specialist products into demanding global markets. The European team continues to grow due to increasing customer demand, creating an exciting opportunity for a Customer Services Representative to develop within the business.

As a Customer Services Representative, you'll be joining a collaborative team where customer service, communication and attention to detail are highly valued. This role is fully office-based and offers the opportunity to build long-term relationships with customers across the EMEIA region.

Role and Responsibilities

As a Customer Services Representative, your key responsibilities will include:

• Managing customer orders from receipt through to delivery
• Processing and updating orders within the ERP system
• Communicating order amendments and updates to customers
• Working closely with internal departments and shipping teams to coordinate deliveries
• Managing customer enquiries, complaints and post-sales support activities

This Customer Services Representative position offers variety and the opportunity to make an impact within the team.

Key Requirements

To be considered for this Customer Services Representative, you will need:

• Previous customer service or customer support experience
• Strong communication and relationship-building skills
• Good IT literacy, including Microsoft Office applications
• Excellent organisational skills and attention to detail
• Ability to manage multiple activities within a fast-paced environment

French or German language skills would be advantageous but are not essential.

What They Can Offer You

As the new Customer Services Representative, you can expect:

• Salary: £28,000
• Fully office-based position
• Holiday entitlement: 25 days plus Bank Holidays
• Healthcare scheme
• Group Personal Pension Plan (5% employer and employee contribution)
• Life Assurance (4x salary)

This Customer Services Representative role is ideal for someone looking for a long-term opportunity within a growing international business.

INDENG