Customer Service & Admin Coordinator - Flexible Hours

Kane International Limited; Manchester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Private medical care

Bonus scheme

Annual leave

Training & development

Onsite parking

Modern working environment

Job summary

Kane is seeking a Customer Service Administrator to provide accurate and efficient administrative support to the Customer Service and KANE Account Management teams. This role processes quotes, orders and loan equipment in line with company standards.

Join a growing UK-based business with strong aftersales support, a pension, private healthcare, and a focus on customer commitment. Flexible working is offered in a modern environment.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong organisational skills and attention to detail.
• Confident and professional telephone manner.
• Ability to manage multiple tasks in a busy environment.
• Experience working in a manufacturing or product-based business.
• Experience using CRM or ERP systems.

Responsibilities

• Process quotes and orders, take payments for sales and service orders.
• Deal with Service Administration queries.
• Control of loan units - booking them in/out, managing our loan dashboard.
• Deal with general queries via telephone or email.
• Provide back up support for incoming phone calls.
• Provide admin support to the Field Sales Team.
• Support the Customer Service and KAM Manager.

Skills

Customer service

Organisational skills

Telephone manner

Multi-tasking

CRM experience

ERP experience

Tools

CRM systems

ERP systems

Job description

Kane is seeking a Customer Service Administrator to provide accurate and efficient administrative support to the Customer Service and KANE Account Management teams. This role processes quotes, orders and loan equipment in line with company standards.

Join a growing UK-based business with strong aftersales support, a pension, private healthcare, and a focus on customer commitment. Flexible working is offered in a modern environment.