Customer Service Administrator

Kane International Limited; Manchester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Private medical care

Bonus scheme

Annual leave

Training & development

Onsite parking

Modern working environment

Job summary

Kane is seeking a Customer Service Administrator to provide accurate and efficient administrative support to the Customer Service and KANE Account Management teams. This role processes quotes, orders and loan equipment in line with company standards.

Join a growing UK-based business with strong aftersales support, a pension, private healthcare, and a focus on customer commitment. Flexible working is offered in a modern environment.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong organisational skills and attention to detail.
• Confident and professional telephone manner.
• Ability to manage multiple tasks in a busy environment.
• Experience working in a manufacturing or product-based business.
• Experience using CRM or ERP systems.

Responsibilities

• Process quotes and orders, take payments for sales and service orders.
• Deal with Service Administration queries.
• Control of loan units - booking them in/out, managing our loan dashboard.
• Deal with general queries via telephone or email.
• Provide back up support for incoming phone calls.
• Provide admin support to the Field Sales Team.
• Support the Customer Service and KAM Manager.

Skills

Customer service

Organisational skills

Telephone manner

Multi-tasking

CRM experience

ERP experience

Tools

CRM systems

ERP systems

Job description

Contract: This is a full-time, permanent position.

About Kane

We’re a growing 2nd gen family business selling safety test equipment to heating engineers and auto mechanics around the World – see what we do at www.kane.co.uk .

We’re proud of our great products designed & made in the UK, our unique after sales support and superb customer service, but don’t take our word for it – see our Trustpilot reviews by clicking on the 5 Green Stars at the top of our home page.

Role Purpose

The Customer Service Administrator is responsible for providing accurate and efficient administrative support to the Customer Service and KANE Account Management teams.

The role ensures customer quotations, orders, service documentation and loan equipment are processed professionally and in line with Company standards.

Key Responsibilities

• Support the Customer Service and KAM Manager
• Process quotes and orders, take payments for sales and service orders
• Deal with Service Administration queries
• Control of loan units - booking them in/out, managing our loan dashboard.
• Deal with any general queries via telephone or email.
• Provide back up support for incoming phone calls
• Provide admin support to the Field Sales Team

Person Specification

• Previous experience in a customer service or administrative role
• Strong organisational skills and attention to detail
• Confident and professional telephone manner
• Ability to manage multiple tasks in a busy environment
• Experience working in a manufacturing or product-based business
• Experience using CRM or ERP systems

Benefits

• Competitive salary
• flexible working
• contributory pension scheme
• subsidised private medical healthcare
• bonus scheme
• death in service benefit
• generous annual leave
• ongoing training & development
• free onsite parking
• refreshments
• a great, modern working environment

All of which has helped us win the 2020-21 Chamber of Commerce Inspiring Herts awards for Best Business medium to large and Excellence in Customer Commitment.

Kane is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of background.