Customer Service Coordinator

Confidential; Warrington, Liverpool City Region; In loco; GBP 21.000 - 24.000; Tempo pieno

Descrizione del lavoro

Confidential in Warrington is seeking a Customer Services Coordinator on a temporary basis to join a busy, supportive team. The role focuses on coordinating vehicle hire allocations for insurance claims and delivering a smooth customer experience.

You will handle administration, answer calls, manage bookings across branches, collaborate with suppliers, and update claim systems with progress. A strong customer focus, excellent communication, and attention to detail are essential.

Competenze

• Previous administration experience in a busy office environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Professional and confident telephone manner.
• Customer-focused approach with a commitment to delivering exceptional service.
• Experience working to deadlines, service levels, and performance targets.
• Good working knowledge of Microsoft Office and internal business systems.

Mansioni

• Provide administrative support for vehicle bookings and allocations across multiple branches.
• Manage inbound and outbound telephone calls in a professional and courteous manner.
• Proactively allocate hire vehicles to claims, ensuring customer needs and claim requirements are met.
• Arrange and confirm vehicle delivery and collection details with customers.
• Work closely with suppliers to ensure service level agreements (SLAs) are achieved.
• Book vehicle delivery and collection appointments through supplier and provider online portals.
• Accurately update claim management systems with customer interactions, actions taken, and claim progress.
• Liaise with branch teams to maximise vehicle availability and allocation opportunities.
• Develop and maintain strong working relationships with colleagues, suppliers, and customers.
• Manage shared inboxes and incoming communications, ensuring prompt responses and resolution of queries.
• Monitor vehicle allocation progress and elevate issues where required.
• Ensure all customer and claim information is recorded accurately and handled in line with company procedures.

Conoscenze

Administration

Verbal communication

Written communication

Attention to detail

Multitasking

Telephone manner

Customer service mindset

Strumenti

MS Office

Internal systems

Descrizione del lavoro

Our client is looking for a Customer services coordinator to join their busy and supportive team on a temporary basis. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering outstanding service.

As an Customer Services coordinator , you will play a key role in supporting the allocation and management of hire vehicles for insurance claims. Working closely with branches, suppliers, and customers, you will ensure vehicles are allocated efficiently, supplier service levels are met, and customers receive a seamless experience throughout the process.

This is a varied role that combines administration, customer service, and coordination, making it ideal for someone who enjoys managing multiple priorities and building strong working relationships.

Key Responsibilities:

• - Provide administrative support for vehicle bookings and allocations across multiple branches.
• - Manage inbound and outbound telephone calls in a professional and courteous manner.
• - Proactively allocate hire vehicles to claims, ensuring customer needs and claim requirements are met.
• - Arrange and confirm vehicle delivery and collection details with customers.
• - Work closely with suppliers to ensure service level agreements (SLAs) are achieved.
• - Book vehicle delivery and collection appointments through supplier and provider online portals.
• - Accurately update claim management systems with customer interactions, actions taken, and claim progress.
• - Liaise with branch teams to maximise vehicle availability and allocation opportunities.
• - Develop and maintain strong working relationships with colleagues, suppliers, and customers.
• - Manage shared inboxes and incoming communications, ensuring prompt responses and resolution of queries.
• - Monitor vehicle allocation progress and elevate issues where required.
• - Ensure all customer and claim information is recorded accurately and handled in line with company procedures.

Essential Skills & Experience:

• - Previous administration experience within a busy office environment.
• - Excellent verbal and written communication skills.
• - Strong attention to detail and accuracy.
• - Ability to manage multiple tasks and prioritise workloads effectively.
• - Professional and confident telephone manner.
• - Customer-focused approach with a commitment to delivering exceptional service.
• - Experience working to deadlines, service levels, and performance targets.
• - Good working knowledge of Microsoft Office and internal business systems.

Source 4 are an equal opportunities employer and complies with all relevant UK legislation.