Customer Service & Admin Specialist - Flexible Hours, Growth

Confidential; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free parking

Flexible working hours

No weekends

Excellent training and progression

Job summary

Confidential in Leeds is seeking a Customer Service Administrator to join their team on a permanent basis, starting ASAP. You will be the first point of contact for customers, providing quotations and supporting with enquiries while processing orders end-to-end.

Role involves liaising with patients and healthcare professionals to ensure top-tier client care, updating systems, handling documentation, and processing any issues or refunds in the aftercare stage.

Qualifications

• Previous customer service and administrative experience.
• Strong communication skills and telephone manner.
• Empathetic and understanding with a professional demeanor.
• Able to work under pressure in a busy environment.

Responsibilities

• Provide quotations and support enquiries alongside order processing from start to finish.
• Liaise with customers, patients and healthcare professionals to ensure high-quality client care.
• Update systems and complete relevant documentation and paperwork.
• Handle aftercare, resolve refunds and processing issues when they arise.
• Ensure a seamless order journey and cross-team collaboration.
• Deliver excellent service in a fast-moving environment.

Skills

Customer service

Administration

Telephone manner

Communication

Team player

Job description

Confidential in Leeds is seeking a Customer Service Administrator to join their team on a permanent basis, starting ASAP. You will be the first point of contact for customers, providing quotations and supporting with enquiries while processing orders end-to-end.

Role involves liaising with patients and healthcare professionals to ensure top-tier client care, updating systems, handling documentation, and processing any issues or refunds in the aftercare stage.