Service Coordinator: Schedule Engineers & Logistics (8:30–5)

JAM Recruitment Ltd; Burton upon Trent; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Early finish Fridays

Collaborative, warm team environment

Job summary

JAM Recruitment Ltd is seeking an experienced Service Administrator in Burton upon Trent to support a manufacturing firm’s service unit. The role covers scheduling engineers, handling customer queries, managing parts logistics and maintaining accurate records.

This full-time, temporary placement offers 8:30am–5pm hours with early finishes on Fridays. The ideal candidate will have strong administrative abilities, attention to detail, and clear communication skills, with confidence in common

Qualifications

• Proven administrative abilities and meticulous attention to detail.
• Clear communication skills, especially with customers and engineers.
• Confidence using standard office software and CRM systems.

Responsibilities

• Schedule field-based engineers and service partners using the CRM system.
• Coordinate parts requirements and warehouse dispatch.
• Liaise with Engineering Managers on workloads and critical sites.
• Support delivery of projects and service cases from enquiry to completion.
• Provide high standard of customer service and timely email/phone responses.
• Maintain records of service transactions and service activities.
• Manage service inbox and service order management.

Skills

Organised

Customer-focused

Administrative skills

Office software

Tools

Microsoft Office

Job description

JAM Recruitment Ltd is seeking an experienced Service Administrator in Burton upon Trent to support a manufacturing firm’s service unit. The role covers scheduling engineers, handling customer queries, managing parts logistics and maintaining accurate records.

This full-time, temporary placement offers 8:30am–5pm hours with early finishes on Fridays. The ideal candidate will have strong administrative abilities, attention to detail, and clear communication skills, with confidence in common