Customer Service Advisor

JAM Recruitment Ltd; Burton upon Trent; On-site; GBP 26,000 - 32,000; Full time

Job summary

JAM Recruitment Ltd in Burton upon Trent is seeking a Customer Service Advisor for a full-time, permanent role. Working Monday to Friday, 8:00am to 4:30pm, you will deliver high-quality support through email and direct customer contact, and you will book orders and track deliveries.

You should have strong office administration experience, excellent communication and IT skills, and a meticulous approach to records in internal systems.

Qualifications

• Previous office and customer service experience is essential.
• Strong communication and organisational skills.
• Good IT and administrative skills.
• Excellent attention to detail.
• Ability to work efficiently in a busy, fast-paced environment.

Responsibilities

• Handling customer support emails and communicating directly with customers.
• Providing excellent customer service and resolving customer queries.
• Booking orders and processing customer requests.
• Reporting and tracking deliveries.
• Filing and managing documents.
• Updating internal systems and maintaining accurate records.
• Completing general administrative duties.
• Working closely with colleagues to ensure a smooth and efficient service.

Skills

Administrative experience

Communication skills

IT skills

Organisational skills

Attention to detail

Job description

The Customer Service Advisor position in Burton upon Trent offers a full-time, permanent schedule of Monday to Friday, 8:00am to 4:30pm, with a salary of £13.20 per hour. This role centres on delivering high-quality support through email correspondence and direct customer contact.

Daily duties include booking orders, processing requests, tracking deliveries, and maintaining precise records within internal systems. Strong administrative experience is essential, alongside the ability to resolve queries effectively and manage documentation. This position suits a professional with solid office skills who thrives on structured, customer-focused work. The successful candidate will join Pertemps North Midlands and contribute to a well-organised operational team.

Customer Service Advisor Burton-on-Trent £13.20 per hour Monday to Friday | 8:00am–4:30pm We are currently recruiting for an experienced Customer Service Advisor to join a busy and fast-paced team. This is an excellent opportunity for someone with strong office administration and customer service experience. You will be responsible for providing essential support to customers while assisting with a range of administrative duties.

Main Responsibilities:

• Handling customer support emails and communicating directly with customers
• Providing excellent customer service and resolving customer queries
• Booking orders and processing customer requests
• Reporting and tracking deliveries
• Filing and managing documents
• Updating internal systems and maintaining accurate records
• Completing general administrative duties
• Working closely with colleagues to ensure a smooth and efficient service

What We’re Looking For:

• Previous office and customer service experience is essential
• Strong communication and organisational skills
• Good IT and administrative skills
• Excellent attention to detail
• Ability to work efficiently in a busy, fast-paced environment
• A positive and professional approach to customer service