Service Administrator

JAM Recruitment Ltd; Burton upon Trent; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Early finish Fridays

Collaborative, warm team environment

Job summary

JAM Recruitment Ltd is seeking an experienced Service Administrator in Burton upon Trent to support a manufacturing firm’s service unit. The role covers scheduling engineers, handling customer queries, managing parts logistics and maintaining accurate records.

This full-time, temporary placement offers 8:30am–5pm hours with early finishes on Fridays. The ideal candidate will have strong administrative abilities, attention to detail, and clear communication skills, with confidence in common

Qualifications

• Proven administrative abilities and meticulous attention to detail.
• Clear communication skills, especially with customers and engineers.
• Confidence using standard office software and CRM systems.

Responsibilities

• Schedule field-based engineers and service partners using the CRM system.
• Coordinate parts requirements and warehouse dispatch.
• Liaise with Engineering Managers on workloads and critical sites.
• Support delivery of projects and service cases from enquiry to completion.
• Provide high standard of customer service and timely email/phone responses.
• Maintain records of service transactions and service activities.
• Manage service inbox and service order management.

Skills

Organised

Customer-focused

Administrative skills

Office software

Tools

Microsoft Office

Job description

As Service Administrator in Burton upon Trent, you will deliver essential coordination support within a manufacturing firm's service unit. Your remit covers scheduling engineers, handling customer queries, managing parts logistics, and maintaining accurate records. This full-time, temporary placement pays £14.30 hourly. Working hours run 8:30am to 5pm, concluding earlier on Fridays. The position suits someone with proven administrative abilities, meticulous attention to detail, and clear communication skills. You will join a supportive team where collaboration is valued, assisting daily operations to run smoothly. Prior experience in a comparable administrative function is expected, alongside confidence using standard office software. This role offers steady work within a structured environment, ideal for those seeking consistency and professional growth. Favourable daytime hours – 8:30am-5pm Early finish Fridays Collaborative, warm team environment

Our client is a well-established manufacturing business seeking an experienced and highly organised Service Administrator to join their Service team on a temporary basis. This is an excellent opportunity for an individual with strong administration and customer service skills who enjoys working in a fast-paced operational environment where organisation, accuracy and communication are essential.

Key Responsibilities

Schedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity. Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders. Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs. Support the delivery of projects and manage individual service cases from initial enquiry through to completion. Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails. Work closely with fellow schedulers and the wider Service team to resolve resourcing challenges and secure appropriate attendance dates for customers. Prepare relevant Risk Assessments and Method Statements for service cases. Maintain accurate and methodical records of service transactions and activities. Manage the Service inbox, raising cases for call-outs, quoted works and commissioning, while ensuring customers receive timely updates. Support service order management, logistical despatch, service works billing and general customer enquiries. Contribute towards achieving departmental KPIs and maintaining an efficient day-to-day Service operation.

About You

We are looking for someone who is highly organised, proactive and customer-focused , with the ability to manage competing priorities in a busy environment. You will have excellent attention to detail, strong administrative skills and the confidence to communicate effectively with customers, engineers and internal stakeholders. The successful candidate will ideally have:

• Previous experience in administration, coordination, scheduling or a similar service-based environment.
• Knowledge of end-to-end logistics would be advantageous.
• Strong organisational and time-management skills.
• Excellent attention to detail and process discipline.
• Good numeracy and IT skills, with experience using Microsoft packages and the ability to learn new systems quickly.
• The ability to prioritise and multitask effectively.
• A proactive, enthusiastic and self-motivated approach.
• The confidence to work independently while also contributing positively to a team.
• A responsible, dependable and flexible attitude.

If you are an experienced administrator who thrives on coordinating people, processes and customer requirements, we would be keen to hear from you.