Customer Service & Admin Coordinator

Cogent Staffing; Bradford; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Cogent Staffing are recruiting for a Customer Service Administrator role based in Bradford. Monday to Friday, 09:00-17:00, £12.71 per hour, weekly pay. This temporary, ongoing position involves handling enquiries, processing orders and liaising with multiple departments.

You will maintain customer records, prepare reports, and support the team with general admin. Strong communication, organisation and MS Office skills are essential.

Qualifications

• GCSEs including English and Maths are required.
• Previous office or customer service experience is preferred.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook).
• Strong written and verbal communication; ability to prioritise and multitask.

Responsibilities

• Handle incoming customer enquiries via phone and email.
• Provide accurate information about products, services and orders.
• Process orders, invoices, returns and refunds.
• Maintain customer records and internal systems.
• Liaise with internal departments (sales, accounts, logistics).
• Prepare documents, reports and correspondence.
• Manage filing systems and general office administration.
• Support the wider team with ad hoc admin duties.

Skills

Communication skills

Organisational skills

Attention to detail

Multitasking

Telephone etiquette

Problem-solving

Microsoft Office

Education

GCSEs including English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Job description

Cogent Staffing are recruiting for a Customer Service Administrator role based in Bradford. Monday to Friday, 09:00-17:00, £12.71 per hour, weekly pay. This temporary, ongoing position involves handling enquiries, processing orders and liaising with multiple departments.

You will maintain customer records, prepare reports, and support the team with general admin. Strong communication, organisation and MS Office skills are essential.