Customer Service

www.sammons.co.uk; Hastings; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Sammons Group in Hastings, East Sussex, is seeking a confident Customer Service Representative for a busy team on a temporary contract with the potential to go permanent. You will handle enquiries, resolve issues, and ensure a professional customer experience in a fast-paced environment.

This role offers a hybrid work arrangement after training, with a salary up to £30,000 per year and a supportive team focused on delivering high-quality service to valued clients.

Qualifications

• Previous experience within a customer service role.
• Excellent verbal and written communication skills.
• Confident and professional approach with the ability to build rapport.

Responsibilities

• Responding promptly and professionally to customer enquiries via telephone, email and other channels.
• Providing clear, accurate and helpful information to customers.
• Using CRM to log interactions and manage service requests.
• Working closely with internal teams to resolve customer queries.
• Maintaining accurate records of customer interactions and resolutions.

Job description

Hastings, East Sussex | £28000 - £30000 per annum | Posted yesterday

• Job Title: Customer Service
• Contract Type: Temporary
• Location: Hastings, East Sussex
• Reference: V-135841-1
• Contact Phone: [phone]
• Job Published: 02/11/2026 17:21

Job Description

Customer Service

Hastings, East Sussex | £28000 - £30000 per annum | Posted yesterday

Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a confident and proactive Customer Service Representative to join a busy and supportive team. As a key point of contact for valued clients, you will be responsible for handling enquiries, resolving issues efficiently and ensuring every customer receives a professional and positive experience. This is a great opportunity for someone who enjoys working in a fast paced environment and takes pride in providing a high standard of service.

What’s on Offer

• Job type: Full-time, temp to perm
• Location: Hastings (Hybrid after training)
• Salary: up to £30,000 p/a

Key Responsibilities

• Responding promptly and professionally to customer enquiries via telephone, email and other communication channels
• Providing clear, accurate and helpful information to customers
• Using CRM to log interactions, update customer records and manage service requests
• Working closely with internal teams to resolve more complex customer queries
• Supporting customers with enquiries relating to services and account management
• Providing information on available services and options to help customers make informed decisions
• Maintaining accurate records of customer interactions, actions and resolutions
• Following up on outstanding queries to ensure issues are resolved efficiently
• Building strong relationships and contributing to an excellent overall customer experience

Skills & Experience

• Previous experience within a customer service role
• Excellent verbal and written communication skills
• A confident and professional approach with the ability to build rapport with a wide range of customers
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Good attention to detail and accuracy
• Experience using CRM systems would be beneficial
• A proactive and positive attitude with a genuine passion for delivering excellent customer service

Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.

Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.